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  #1  
Old December 22nd 04, 07:32 AM
Dickless Cheney
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Default I'm confused

....and if this post is in the wrong ng, then forgive me...

I am an ATT&T wireless customer. I had heard of the merger/takeover by
Cingular, but was told (by ATT customer service) that the service would
remain the same.

Here's the rub. I wanted to get my daughter (second phone, same service) a
new phone for Xmas. I went to the--now defunct--AT&T store, and was told by
the nice swarthy sales gent that I would need to switch my service to
Cingular to obtain a new phone.

Uhhhhh, what's wrong with this picture?

I came home and pursued the matter further, an am really chapped right about
now. The 611 swarthies are saying that I have no options, but to go ebay or
after market for phones. N oguarantees tha tthey will work with the service
though. And that at the end of my contract, they aren't sure that my current
plan will be maintained (1250 minutes for $ 49.00 per month).

I was free to "come over" tonight, at about a 55 per cent loss of minutes
per same fees (factoring in another $ 7.00 per phone for 7:00 pm nights).
Then to top it all off, I can't get out of the contract without paying the
ridiculous cancellation fees ($ 375.00 for two phones).

Does anyone else smell class action lawsuit here?


  #2  
Old December 22nd 04, 09:17 AM
Scott
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Default

What would you base a class action lawsuit on? They are not changing
your contract. When you contract is up, they are under no obligation
to continue your plan. Does it suck? Sure does. Illegal, highly
unlikely.



On Wed, 22 Dec 2004 07:32:49 GMT, "Dickless Cheney"
wrote:

...and if this post is in the wrong ng, then forgive me...

I am an ATT&T wireless customer. I had heard of the merger/takeover by
Cingular, but was told (by ATT customer service) that the service would
remain the same.

Here's the rub. I wanted to get my daughter (second phone, same service) a
new phone for Xmas. I went to the--now defunct--AT&T store, and was told by
the nice swarthy sales gent that I would need to switch my service to
Cingular to obtain a new phone.

Uhhhhh, what's wrong with this picture?

I came home and pursued the matter further, an am really chapped right about
now. The 611 swarthies are saying that I have no options, but to go ebay or
after market for phones. N oguarantees tha tthey will work with the service
though. And that at the end of my contract, they aren't sure that my current
plan will be maintained (1250 minutes for $ 49.00 per month).

I was free to "come over" tonight, at about a 55 per cent loss of minutes
per same fees (factoring in another $ 7.00 per phone for 7:00 pm nights).
Then to top it all off, I can't get out of the contract without paying the
ridiculous cancellation fees ($ 375.00 for two phones).

Does anyone else smell class action lawsuit here?


Three cheersm Kerry lost!
  #3  
Old December 22nd 04, 01:31 PM
John S.
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Default

Does anyone else smell class action lawsuit here?


You would lose.

AT&T was bought by Cingular. You will be able to keep any EXISTING service that
you have but any NEW service will most definatly be Cingular plans.

So to add (new service) your daughter and make yours a "family" plan most
definatly would be a NEW service.

--
John S.
e-mail responses to - john at kiana dot net
  #4  
Old December 22nd 04, 01:59 PM
Ed Wurster
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Default

Here's the rub. I wanted to get my daughter (second phone, same service) a
new phone for Xmas. I went to the--now defunct--AT&T store, and was told

by
the nice swarthy sales gent that I would need to switch my service to
Cingular to obtain a new phone.

Uhhhhh, what's wrong with this picture?

I came home and pursued the matter further, an am really chapped right

about
now. The 611 swarthies are saying that I have no options, but to go ebay

or
after market for phones. N oguarantees tha tthey will work with the

service
though. And that at the end of my contract, they aren't sure that my

current
plan will be maintained (1250 minutes for $ 49.00 per month).

I was free to "come over" tonight, at about a 55 per cent loss of minutes
per same fees (factoring in another $ 7.00 per phone for 7:00 pm nights).
Then to top it all off, I can't get out of the contract without paying the
ridiculous cancellation fees ($ 375.00 for two phones).

Does anyone else smell class action lawsuit here?


What we decided here is to ride out the plan as long as it goes. I'm out of
contract, so not as upset as you. As you found, it makes no sense at this
time to migrate to a plan that has less, but costs more. I may try
after-market for a newer phone, but I'm in no hurry. If you find any
reasonable solution(s), please post.

Ed


  #5  
Old December 22nd 04, 04:43 PM
Dickless Cheney
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Posts: n/a
Default


"John S." wrote in message
...

AT&T was bought by Cingular. You will be able to keep any EXISTING service
that
you have but any NEW service will most definatly be Cingular plans.

So to add (new service) your daughter and make yours a "family" plan most
definatly would be a NEW service.


My daughter already has service, but wants a new "phone" only. They are not
offering any phones that work with the AT&T system. How that is, I don't
know either.


  #6  
Old December 22nd 04, 06:32 PM
Dan Albrich
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Posts: n/a
Default

There's no law suit material here, but more at issue is whether or not
Cingular deserves to lose your business.

In my opinion, Cingular is doing things the wrong way. They even
charge an activation fee for AT&T wireless customers who wish to
select a Cingular plan. They are the same freaking company at this
point, and if they're stupid enough to penalize existing customers I say
defect by the droves until they get the message.

The only thing corporate greed really understands is profit loss,

-Dan

PS: My own experiences with Verizon, and T-Mobile have been
very good if they provide service in your area.

--
Eugene, Oregon -- Pacific Northwest
http://cell.uoregon.edu


  #7  
Old December 22nd 04, 11:40 PM
Kev
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Default

Right now ATT is not accepting anymore accounts or customers. They will
turn you away if you try to activate any additional lines and try to
get you to go to Cingular which will mean a new credit check (you take
about a 10 point hit on your FICO score for that inquiry), a possible
new deposit if you FICO score is under 650 and a new contract.

  #8  
Old December 22nd 04, 11:43 PM
Kev
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Posts: n/a
Default

Cingular is doing things wrong. Too bad the idiots that run T Mobile
have not ran ads saying "Being given the shaft by the new ATT? Bring
your GSM phone over to us".

  #9  
Old December 23rd 04, 01:50 AM
Richie
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Default

I think that eBay is a good bet to find an unlocked phone for your daughter.
Since she's still under contract, it probably cost less than buying one from
AT&T, even if they were still selling them.

Many Cingular phones are already unlocked, so if your daughter's sim card
will work in those phones, they would work just as well (assuming you're
with AT&T GSM and not TDMA).

"Dickless Cheney" wrote in message
...
...and if this post is in the wrong ng, then forgive me...

I am an ATT&T wireless customer. I had heard of the merger/takeover by
Cingular, but was told (by ATT customer service) that the service would
remain the same.

Here's the rub. I wanted to get my daughter (second phone, same service) a
new phone for Xmas. I went to the--now defunct--AT&T store, and was told
by the nice swarthy sales gent that I would need to switch my service to
Cingular to obtain a new phone.

Uhhhhh, what's wrong with this picture?

I came home and pursued the matter further, an am really chapped right
about now. The 611 swarthies are saying that I have no options, but to go
ebay or after market for phones. N oguarantees tha tthey will work with
the service though. And that at the end of my contract, they aren't sure
that my current plan will be maintained (1250 minutes for $ 49.00 per
month).

I was free to "come over" tonight, at about a 55 per cent loss of minutes
per same fees (factoring in another $ 7.00 per phone for 7:00 pm nights).
Then to top it all off, I can't get out of the contract without paying the
ridiculous cancellation fees ($ 375.00 for two phones).

Does anyone else smell class action lawsuit here?



 




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