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run my credit again?



 
 
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  #1  
Old October 4th 03, 03:22 AM
ChinnoDog
external usenet poster
 
Posts: n/a
Default run my credit again?

Help me out guys. I can tell that this could involve hours on the phone
without some friendly assistance. :-)

I got a sprint share plan a couple months ago. I called about 3 weeks after
singing up and asked if I could add another phone. They said I wasn't
allowed more than 2 lines but that after 1 billing cycle that I could ask
them to run my credit again.

So today I called the PCS Customer solutions number. The rep told me my
credit couldn't be run again for 6 months.

I called the PCS Products and services number. The rep told me he couldn't
do it because no one there can run my credit. I asked who could. Then put
me hold and came back. His answer was that I couldn't do it for 9 months
and that I had to do it in a Sprint store.

So, before I initiate a barrage of calls to the help line and sit on hold
forever to talk to different people until someone gives me a different
story, does anyone know the real story and how to do this?


  #2  
Old October 4th 03, 05:43 AM
Brandt
external usenet poster
 
Posts: n/a
Default

i would go into a store, any store that has a sprint rep, they should be
able to run it again from there.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"ChinnoDog" wrote in article
m:
Help me out guys. I can tell that this could involve hours on the phone
without some friendly assistance. :-)

I got a sprint share plan a couple months ago. I called about 3 weeks after
singing up and asked if I could add another phone. They said I wasn't
allowed more than 2 lines but that after 1 billing cycle that I could ask
them to run my credit again.

So today I called the PCS Customer solutions number. The rep told me my
credit couldn't be run again for 6 months.

I called the PCS Products and services number. The rep told me he couldn't
do it because no one there can run my credit. I asked who could. Then put
me hold and came back. His answer was that I couldn't do it for 9 months
and that I had to do it in a Sprint store.

So, before I initiate a barrage of calls to the help line and sit on hold
forever to talk to different people until someone gives me a different
story, does anyone know the real story and how to do this?



[posted via phonescoop.com]
  #3  
Old October 5th 03, 08:32 AM
Gr8 Oz
external usenet poster
 
Posts: n/a
Default

My advise to you is to be VERY careful in having this done...
I have had MANY customers go into a store and ask to
have their credit rerun and the store tell them they cannot.
Basically, here is what happens in a store and/or thru CS.
When you "ask" for your credit to be rerun so that you can
hopefully qualify for additional lines, it goes through the same
process as when the account was initially set up...Here is
what can happen to you. 1st of all to be honest, waiting only
a month will more than likely do you no good at all.
If between the time that your credit was run upon activation
and the time you ask for a new credit review, something happens to show
up, you could end up paying a deposit whereas you didn't at first or if
you did, then that deposit could actually increase. The number of lines
you are limited
to can change by increasing.
Honestly, it is just a matter of what you know your credit rating is
like at the time you do this....If you do this, just
keep in mind that you will not have a choice as to keeping what you had
once the credit is rerun, you / your account
then becomes what your credit rating is currently, not
previously....
When you set up your acct...you were limited to only 2
lines?? Was there a deposit involved? If so, then I would
keep it as it is...The reason you may be getting different
answers is because "SOMETIMES" customers who have
decent (not bad) credit, Sprint will randomly run a review
of these accounts and your history with the company (6-9
months and sometimes 1-2 yrs) If your company history checks out OK
they may then extend your spending limit
(if you have one) and/or offer you an additional line of service. But
it does vary on how often the company will
do this...There does not seem to be a "set" standard for this.
Hope this helps a little.
--
Because there is a satisfied customer today...
The company can open their doors
tomorrow...


"ChinnoDog" wrote in article
m:
Help me out guys. I can tell that this could involve hours on the phone
without some friendly assistance. :-)

I got a sprint share plan a couple months ago. I called about 3 weeks after
singing up and asked if I could add another phone. They said I wasn't
allowed more than 2 lines but that after 1 billing cycle that I could ask
them to run my credit again.

So today I called the PCS Customer solutions number. The rep told me my
credit couldn't be run again for 6 months.

I called the PCS Products and services number. The rep told me he couldn't
do it because no one there can run my credit. I asked who could. Then put
me hold and came back. His answer was that I couldn't do it for 9 months
and that I had to do it in a Sprint store.

So, before I initiate a barrage of calls to the help line and sit on hold
forever to talk to different people until someone gives me a different
story, does anyone know the real story and how to do this?



[posted via phonescoop.com]
  #4  
Old October 5th 03, 05:26 PM
3G Geek
external usenet poster
 
Posts: n/a
Default

The finance department randomly audits accounts and may or may not up
your limit. The fact is that customer care is no longer allowed to
change credit ratings. Even supervisors. As far as a Sprint PCS store,
I'm not there so I can't answer 100% but from my understanding they
aren't allowed to either. Only the finance department can or will do
this. Or at least that is the current "rule." There is no way for
customer care to contact finance or ask them to do it sooner.

"ChinnoDog" wrote in article
m:
Help me out guys. I can tell that this could involve hours on the phone
without some friendly assistance. :-)

I got a sprint share plan a couple months ago. I called about 3 weeks after
singing up and asked if I could add another phone. They said I wasn't
allowed more than 2 lines but that after 1 billing cycle that I could ask
them to run my credit again.

So today I called the PCS Customer solutions number. The rep told me my
credit couldn't be run again for 6 months.

I called the PCS Products and services number. The rep told me he couldn't
do it because no one there can run my credit. I asked who could. Then put
me hold and came back. His answer was that I couldn't do it for 9 months
and that I had to do it in a Sprint store.

So, before I initiate a barrage of calls to the help line and sit on hold
forever to talk to different people until someone gives me a different
story, does anyone know the real story and how to do this?



[posted via phonescoop.com]
  #5  
Old October 5th 03, 09:19 PM
ChinnoDog
external usenet poster
 
Posts: n/a
Default

I am assuming I was approved for two phones because I asked for two. I
didn't realize there were more people in my family that wanted to do this
with me. They set up my account with a $200 credit limit and 2 phones.

So by what your saying it sounds next to impossible to get them to check my
credit again unless I cancel my account and open a new one. This seems
pretty ridiculous to me, especially since they will probably use the credit
information they already have in their computers. I can't even negotiate to
give them a deposit to extend my credit and number of phones. Any idea how
to make use of this lack of standards to get them to do it for me?

"Gr8 Oz" wrote in message
...
My advise to you is to be VERY careful in having this done...
I have had MANY customers go into a store and ask to
have their credit rerun and the store tell them they cannot.
Basically, here is what happens in a store and/or thru CS.
When you "ask" for your credit to be rerun so that you can
hopefully qualify for additional lines, it goes through the same
process as when the account was initially set up...Here is
what can happen to you. 1st of all to be honest, waiting only
a month will more than likely do you no good at all.
If between the time that your credit was run upon activation
and the time you ask for a new credit review, something happens to show
up, you could end up paying a deposit whereas you didn't at first or if
you did, then that deposit could actually increase. The number of lines
you are limited
to can change by increasing.
Honestly, it is just a matter of what you know your credit rating is
like at the time you do this....If you do this, just
keep in mind that you will not have a choice as to keeping what you had
once the credit is rerun, you / your account
then becomes what your credit rating is currently, not
previously....
When you set up your acct...you were limited to only 2
lines?? Was there a deposit involved? If so, then I would
keep it as it is...The reason you may be getting different
answers is because "SOMETIMES" customers who have
decent (not bad) credit, Sprint will randomly run a review
of these accounts and your history with the company (6-9
months and sometimes 1-2 yrs) If your company history checks out OK
they may then extend your spending limit
(if you have one) and/or offer you an additional line of service. But
it does vary on how often the company will
do this...There does not seem to be a "set" standard for this.
Hope this helps a little.
--
Because there is a satisfied customer today...
The company can open their doors
tomorrow...


"ChinnoDog" wrote in article
m:
Help me out guys. I can tell that this could involve hours on the phone
without some friendly assistance. :-)

I got a sprint share plan a couple months ago. I called about 3 weeks

after
singing up and asked if I could add another phone. They said I wasn't
allowed more than 2 lines but that after 1 billing cycle that I could

ask
them to run my credit again.

So today I called the PCS Customer solutions number. The rep told me my
credit couldn't be run again for 6 months.

I called the PCS Products and services number. The rep told me he

couldn't
do it because no one there can run my credit. I asked who could. Then

put
me hold and came back. His answer was that I couldn't do it for 9

months
and that I had to do it in a Sprint store.

So, before I initiate a barrage of calls to the help line and sit on

hold
forever to talk to different people until someone gives me a different
story, does anyone know the real story and how to do this?



[posted via phonescoop.com]



 




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