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SprintPCS improving Customer Service - NOT



 
 
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  #1  
Old June 5th 04, 11:14 PM
RÝbert M.
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Default SprintPCS improving Customer Service - NOT


Sprint to cut 1,000 jobs at call center

Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.


http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html

SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?
  #2  
Old June 6th 04, 12:27 AM
Scott Stephenson
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"RÝbert M." wrote in message
...

Sprint to cut 1,000 jobs at call center

Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.


http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html

SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?


Which recent survey are you referring to? THe two most recent do not have
them last.


  #3  
Old June 6th 04, 03:41 AM
Bob Smith
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"RÝbert M." wrote in message
...

Sprint to cut 1,000 jobs at call center

Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
service call center in Illinois, cutting 1,000 jobs in a bid to reduce
costs.


http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html

SprintPCS with the worst rated Customer Service is being proactive in
keeping that standing?


Oh, by which recent rating are you talking about Phillipe. Once more ... a
lie ...

And they keep coming and coming and ....

Bob


  #4  
Old June 7th 04, 12:14 AM
WiMax0007
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Which recent survey are you referring to? THe
two most recent do not have them last.


J.D. Power does.
The Yankee group does.
Consumer Reports does, and repeatedly too.
  #5  
Old June 7th 04, 12:16 AM
WiMax0007
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The only lie is pretending that SprintPCS Custtomer service is either

- Acceptable
- Improving

We know its not acceptable as Sprint is a WLNP loser.

We know its not improving as they keep laying people off, insuring ever
increasing hold times.
  #6  
Old June 7th 04, 12:39 AM
Scott Stephenson
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"WiMax0007" wrote in message
...
Which recent survey are you referring to? THe
two most recent do not have them last.


J.D. Power does.
The Yankee group does.
Consumer Reports does, and repeatedly too.


None of those three qualify as a recent survey. Two have come out since
these, and neither of the newer ones had Sprint last.


  #7  
Old June 7th 04, 12:40 AM
Scott Stephenson
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Default


"WiMax0007" wrote in message
...
The only lie is pretending that SprintPCS Custtomer service is either

- Acceptable
- Improving

We know its not acceptable as Sprint is a WLNP loser.

We know its not improving as they keep laying people off, insuring ever
increasing hold times.


What study are you referring to that equates layoffs to hold times?


  #8  
Old June 7th 04, 02:20 AM
O/Siris
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Default

In article , wimax0007
@aol.com says...
The only lie is pretending that SprintPCS Custtomer service is either
=20
- Acceptable=20
- Improving
=20
We know its not acceptable as Sprint is a WLNP loser.
=20
We know its not improving as they keep laying people off, insuring ever
increasing hold times.
=20


You've still failed to show that hold times are up *or* rising.

As usual, Phillie, when the facts aren't there, you make them up.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them
  #9  
Old June 7th 04, 04:09 AM
Meager landis
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Default

Perhaps Sprint is getting rid of people because they are having less
prolems to deal with.

I seldom call CS. Once in several years. And that was only to
upgrade my service.
  #10  
Old June 7th 04, 04:32 AM
Robert M.
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Default

In article ,
Meager landis wrote:

Perhaps Sprint is getting rid of people because they are having less
prolems to deal with.


Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
the first quarter of this year. Their churn rate increased.


I seldom call CS. Once in several years. And that was only to
upgrade my service.

 




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