A mobile phone forum. Mobile-Forum

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Mobile-Forum forum » Airtime providers » Verizon
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

PagePlus observations



 
 
Thread Tools Display Modes
  #1  
Old February 27th 16, 12:15 PM posted to alt.cellular.verizon
tlvp[_2_]
external usenet poster
 
Posts: 820
Default PagePlus observations

I keep a handset activated on Verizon's network through PagePlus Cellular.
I "recharge" it, every 120 days, with PINs bought through Calling Mart.
Today was day #120 on my last full cycle, so just after midnight, at 00:22
this morning, I logged in to my Page Plus account page to offer my PIN,
only to be floored at seeing my account showing a $0.00 balance -- wiped
out, after having had a balance of over $50 a few days earlier.

Logging out without trying to do anything further, I phoned the Page Plus
#737 ("REP") line, where the IVR reported I had a balance in excess of $55
(whew :-) !) and offered to accept a PIN in renewal of the account. So I
put in a suitable $10 PIN, as usual, ... and hit a snag: "PIN not accepted,
please wait for a customer service representative" ... followed soon after
by: "We're sorry, our office is now closed. Please call back between 8 am
and 12 midnight."

OK, off to bed.

Well before 7 am, I got on the web again, returned to my Page Plus account,
saw a balance matching what the Page Plus REP line had quoted me, submitted
the PIN that had failed over the IVR earlier, and succeeded in my renewal.

Moral: any old wives' tales you may have heard about Page Plus's data
systems acting flaky in the wee hours of the morning -- midnight thru 6 am,
say -- remain valid, even now that Page Plus is a TracFone property. That
flakiness aside, however, I still find Page Plus a remarkably pleasant CSP.

Cheers, -- tlvp

--
Avant de repondre, jeter la poubelle, SVP.
  #2  
Old February 27th 16, 01:14 PM posted to alt.cellular.verizon
Elmo P. Shagnasty
external usenet poster
 
Posts: 2,643
Default PagePlus observations

On 2016-02-27 12:15:06 +0000, tlvp said:

That
flakiness aside, however, I still find Page Plus a remarkably pleasant CSP.


I screwed up for the first time a few weeks ago and missed the renewal
by a couple of days. I immediately added some money, then decided to
call and ask if they could get my balances back.

They did, without a bit of a problem. So I agree with you--very pleasant.

  #3  
Old February 27th 16, 03:50 PM posted to alt.cellular.verizon
Wade Garrett
external usenet poster
 
Posts: 4
Default PagePlus observations

On 2/27/16 7:15 AM, tlvp wrote:
I keep a handset activated on Verizon's network through PagePlus Cellular.
I "recharge" it, every 120 days, with PINs bought through Calling Mart.
Today was day #120 on my last full cycle, so just after midnight, at 00:22
this morning, I logged in to my Page Plus account page to offer my PIN,
only to be floored at seeing my account showing a $0.00 balance -- wiped
out, after having had a balance of over $50 a few days earlier.

Logging out without trying to do anything further, I phoned the Page Plus
#737 ("REP") line, where the IVR reported I had a balance in excess of $55
(whew :-) !) and offered to accept a PIN in renewal of the account. So I
put in a suitable $10 PIN, as usual, ... and hit a snag: "PIN not accepted,
please wait for a customer service representative" ... followed soon after
by: "We're sorry, our office is now closed. Please call back between 8 am
and 12 midnight."

OK, off to bed.

Well before 7 am, I got on the web again, returned to my Page Plus account,
saw a balance matching what the Page Plus REP line had quoted me, submitted
the PIN that had failed over the IVR earlier, and succeeded in my renewal.

Moral: any old wives' tales you may have heard about Page Plus's data
systems acting flaky in the wee hours of the morning -- midnight thru 6 am,
say -- remain valid, even now that Page Plus is a TracFone property. That
flakiness aside, however, I still find Page Plus a remarkably pleasant CSP.

Cheers, -- tlvp


I've been a PP light-use PAYGO customer for many years. My impression is
that overall things started to get increasingly lumpy as rumors- and
then news- of the impending sale of the company to Carlos rippled
through the organization. Things were really shaggy during the year or
so the US government blocked the sale and had everything tied up in
knots. Thanks for that, Washington...

After the sale finally closed, things stayed poor, maybe even got a
little worse for a while, but as time has gone by, TracFone has gotten
things pretty much smoothed out. The couple of interactions I've had
with customer service folks by phone and chat have generally been
positive. Online account info and management remains somewhat hit or miss.

I wonder though about PP's long term viability and what Carlos's
strategy is for the numerous MVNOs he owns.

--
When you disarm the people, you commence to offend them and show that
you distrust them.
- Niccolo Machiavelli
  #4  
Old February 27th 16, 04:28 PM posted to alt.cellular.verizon
Mr.E
external usenet poster
 
Posts: 2
Default PagePlus observations

On Sat, 27 Feb 2016 10:50:14 -0500, Wade Garrett
wrote:

On 2/27/16 7:15 AM, tlvp wrote:
I keep a handset activated on Verizon's network through PagePlus Cellular.
I "recharge" it, every 120 days, with PINs bought through Calling Mart.
Today was day #120 on my last full cycle, so just after midnight, at 00:22
this morning, I logged in to my Page Plus account page to offer my PIN,
only to be floored at seeing my account showing a $0.00 balance -- wiped
out, after having had a balance of over $50 a few days earlier.

Logging out without trying to do anything further, I phoned the Page Plus
#737 ("REP") line, where the IVR reported I had a balance in excess of $55
(whew :-) !) and offered to accept a PIN in renewal of the account. So I
put in a suitable $10 PIN, as usual, ... and hit a snag: "PIN not accepted,
please wait for a customer service representative" ... followed soon after
by: "We're sorry, our office is now closed. Please call back between 8 am
and 12 midnight."

OK, off to bed.

Well before 7 am, I got on the web again, returned to my Page Plus account,
saw a balance matching what the Page Plus REP line had quoted me, submitted
the PIN that had failed over the IVR earlier, and succeeded in my renewal.

Moral: any old wives' tales you may have heard about Page Plus's data
systems acting flaky in the wee hours of the morning -- midnight thru 6 am,
say -- remain valid, even now that Page Plus is a TracFone property. That
flakiness aside, however, I still find Page Plus a remarkably pleasant CSP.

Cheers, -- tlvp


I've been a PP light-use PAYGO customer for many years. My impression is
that overall things started to get increasingly lumpy as rumors- and
then news- of the impending sale of the company to Carlos rippled
through the organization. Things were really shaggy during the year or
so the US government blocked the sale and had everything tied up in
knots. Thanks for that, Washington...

After the sale finally closed, things stayed poor, maybe even got a
little worse for a while, but as time has gone by, TracFone has gotten
things pretty much smoothed out. The couple of interactions I've had
with customer service folks by phone and chat have generally been
positive. Online account info and management remains somewhat hit or miss.

I wonder though about PP's long term viability and what Carlos's
strategy is for the numerous MVNOs he owns.


I am a very pleased PagePlus long term user- verizon network- very good
customer service.
I try to add 10 on a Friday when it runs out on Saturday and have never
had a problem buying the card from PagePlus and adding immediately to
the account.
Also have Straight Talk cellular home phone and am very happy with this.
--
Mr.E
  #5  
Old February 27th 16, 06:18 PM posted to alt.cellular.verizon
The New Other Guy
external usenet poster
 
Posts: 3
Default PagePlus observations

On Sat, 27 Feb 2016 07:15:06 -0500, tlvp
wrote:

even now that Page Plus is a TracFone property.


PagePlus and TracPhone are owned by the same parent company,
but that DOESN'T make PP a 'TracPhone property'.



  #6  
Old February 27th 16, 09:33 PM posted to alt.cellular.verizon
[email protected]
external usenet poster
 
Posts: 678
Default PagePlus observations

On Sat, 27 Feb 2016 08:14:38 -0500, Elmo P. Shagnasty
wrote:

On 2016-02-27 12:15:06 +0000, tlvp said:

That
flakiness aside, however, I still find Page Plus a remarkably pleasant CSP.


I screwed up for the first time a few weeks ago and missed the renewal
by a couple of days. I immediately added some money, then decided to
call and ask if they could get my balances back.

They did, without a bit of a problem. So I agree with you--very pleasant.



WE did this once as well. It's my wife's phone and she mistakenly put
the renewal date on her calendar at 4 months instead of 120 days. We
caught it the next day and they restored the prior balance.
  #7  
Old February 27th 16, 09:38 PM posted to alt.cellular.verizon
[email protected]
external usenet poster
 
Posts: 678
Default PagePlus observations

On Sat, 27 Feb 2016 10:18:10 -0800, The New Other Guy
wrote:

On Sat, 27 Feb 2016 07:15:06 -0500, tlvp
wrote:

even now that Page Plus is a TracFone property.


PagePlus and TracPhone are owned by the same parent company,
but that DOESN'T make PP a 'TracPhone property'.


I knew what he meant, but if you want to nitpick semantics, Page Plus
is a Amˇrican M—vil subsidiary, as is Tracfone among many others.
  #8  
Old February 27th 16, 11:30 PM posted to alt.cellular.verizon
tlvp[_2_]
external usenet poster
 
Posts: 820
Default PagePlus observations

On Sat, 27 Feb 2016 10:18:10 -0800, The New Other Guy wrote:

On Sat, 27 Feb 2016 07:15:06 -0500, tlvp
wrote:

even now that Page Plus is a TracFone property.


PagePlus and TracPhone are owned by the same parent company,
but that DOESN'T make PP a 'TracPhone property'.


Sorry. The footer on most PP pages confirms what appears in the quote:

: ... Page Plus is a registered trademark of TracFone Wireless, Inc., ...

Think that's inaccurate? Take it up with their web designer, not me :-) .
And [email protected] is correct as well: same source states Tracfone is

: ... a subsidiary of America Movil.

All told, then,

: Page Plus is a registered trademark of TracFone Wireless, Inc., a subsidiary of America Movil.

HTH. Cheers, -- tlvp
--
Avant de repondre, jeter la poubelle, SVP.
  #9  
Old February 28th 16, 03:11 PM posted to alt.cellular.verizon
Wade Garrett
external usenet poster
 
Posts: 4
Default PagePlus observations

On 2/27/16 1:18 PM, The New Other Guy wrote:
On Sat, 27 Feb 2016 07:15:06 -0500, tlvp
wrote:

even now that Page Plus is a TracFone property.


PagePlus and TracPhone are owned by the same parent company,
but that DOESN'T make PP a 'TracPhone property'.




It's OK that you don't know very much about how about how businesses are
structured. But you could have avoided embarrassing yourself had you
taken a peek at the very bottom line of the PagePlus homepage before
replying;-)


© 2016 TracFone Wireless, Inc. All rights reserved. Page Plus is a
registered trademark of TracFone Wireless, Inc., a subsidiary of America
Movil.

--
This is America, you're entitled to your own views. You are not,
however, entitled to your own facts.
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cingular Prepaid Observations [email protected] Cingular 1 October 12th 06 02:48 AM
Got my e815...Observations.... Dean Verizon 10 March 20th 06 03:20 AM
Cingular prepaid observations. N9WOS Cingular 2 March 5th 05 06:55 AM
T630!! Got one, some observations & questions. Han Ericsson 3 February 19th 04 05:55 AM
Motorola T721 Observations Dan W. AT&T Wireless 4 October 15th 03 07:13 PM


All times are GMT +1. The time now is 06:34 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright ©2004-2017 Mobile-Forum.
The comments are property of their posters.