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Do you disable carrier diagnostic software on your cell phone?



 
 
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  #11  
Old September 21st 16, 06:14 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
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Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 11:09:32 -0400, Davoud wrote:

Fortunately, there is no history of mental illness in my famil


Somehow, no matter *what* the subject matter is, you consistently prove
that you're a kook who can't add any value to *any* discussion.

Anyway, it seems that *most* carriers and *both* major platforms (i.e.,
both Apple & Google) seems to have employed carrier-diagnostic software
initially created by a Silicon Valley company called "Carrier IQ".
https://en.wikipedia.org/wiki/Carrier_IQ

On December 1, 2011, AT&T, Sprint, and T-Mobile confirmed that "Carrier IQ"
was on their phones. Verizon was the only one of the four biggest U.S.
firms to say it was not installed on their phones.

Apple, HTC, and Samsung said the Carrier IQ diagnostic software was
installed on their phones. Apple said it had quit supporting the
application in iOS 5. It said, "With any diagnostic data sent to Apple,
customers must actively opt-in to share this information and Apple said it
would scrub the software from phones in some future release.

As Savageduck and tlvp found out for Verizon "The IQ Agent software runs in
the background, and the user is not usually aware of its presence unless
the implementation includes an on-off switch".

Luckily T-Mobile includes that opt-out switch on all their Android phones.
I'm not sure yet if anyone here has an iPhone with T-Mobile who can see if
they can opt out of the Carrier IQ Agent data gathering.

The software is on over a hundred million smart phones according to the
Wikipedia article as Carrier IQ acts as a diagnostic agent for the mobile
carrier operators.

Their value equation to the mobile carriers is "real time" collection of
data: "Carrier IQs Mobile Service Intelligence solution eliminates
guesswork by automatically providing accurate, real-time data direct from
the source V your customers' handsets."

I don't know of any Apple software to detect "Carrier IQ", but, there is an
Android app on Google Play which does not require rooting that will
identify the app:

https://play.google.com/store/apps/d...detector&hl=en
CarrierIQ Scanner & Protection by Lookout Labs

I created a bogus Google Play account, and ran the software and it detected
Carrier IQ software on my mobile handset, but it can't detect wither I've
adequately disabled it yet (that's where the T-mobile opt-out instructions
apply).
  #12  
Old September 21st 16, 06:14 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
external usenet poster
 
Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 17:19:21 +1000, Rod Speed wrote:

No one except you is actually that stupid.


As usual, you both fail to comprehend the subject matter, *and* you fail to
add any value; yet, you still post. Amazing.

Anyway, to add value, for those who have T-Mobile, it seems that "Carrier
IQ" was a company in Sunnyvale that created the diagnostic software for teh
carriers, and which was bought out by AT&T.
https://en.wikipedia.org/wiki/Carrier_IQ

Luckily, you can opt-out of Carrier IQ (system manager) software, but it
seems to be a different sequence for each smart phone.

For example, to opt out of Carrier IQ for ...

System Manager (Carrier IQ): Samsung Galaxy S7 (G930T)
https://support.t-mobile.com/docs/DOC-24985

System Manager (Carrier IQ): Alcatel ONETOUCH Evolve
https://support.t-mobile.com/docs/DOC-12948

System Manager (Carrier IQ): LG G2
https://support.t-mobile.com/docs/DOC-11114

System Manager (Carrier IQ): Samsung Galaxy S 5
https://support.t-mobile.com/docs/DOC-28460

System Manager (Carrier IQ): Samsung Galaxy S4
https://support.t-mobile.com/docs/DOC-27793

System Manager (Carrier IQ): Samsung Galaxy Note 3
https://support.t-mobile.com/docs/DOC-27732
etc.
  #13  
Old September 21st 16, 06:14 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
external usenet poster
 
Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 11:01:28 -0400, nospam wrote:

*all* cellular carriers collect diagnostic data regardless of the type
of phone (smartphone or candybar/flip), such as when and where calls
drop, so that they can see where they need to fix things.


I'm sure there is diagnostic information that you *can't* disable, but
there is certainly diagnostic information being sent to the carrier that
you *can* disable.

So the question is simply who disables carrier software, and, if they do
disable the carrier software, then how do they do it (so that all others
may benefit from the information).

1. I showed how to disable the T-mobile "System Manager Application" data
collection on Android, which anyone on T-Mobile can replicate.
2. Savageduck, on iOS, couldn't find where Verizon was collecting data, but
he kindly showed how he disables the *Apple* collection of data.
3. tlvp, on Android, said he couldn't find how to turn off the Verizon
collection of data on Android either - so it might be that you can't turn
off Verizon collection of data on either platform.

4. You (nospam) mentioned the obvious (which didn't add any value)
5. Rod Speed simply ranted as usual (showing even *less* value)
6. Davoud is another kook who posted utter nonsense (as usual for him)

In summary, based only on what has been reported here with respect to
*carrier* collection of data, the group tribal knowledge is the following:
a. On Android, you *can* turn off *T-Mobile* "System Manager Application"
data collection.
b. On iOS and Android, you *can't* turn off *Verizon* diagnostic data
collection

No word yet on T-Mobile on iOS or AT&T on either platform.
  #14  
Old September 21st 16, 06:14 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
external usenet poster
 
Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 07:53:12 -0700, Savageduck wrote:

Wih my iPhones on Verizon it is simple enought to go to
"Settings-"Privacy"(scroll to the bottom)-"Diagnostics & Usage" there
you find that it is Apple, not Verizon requesting the data. You have
the options to "Send Automatically" or "Don't Send". You are free to
choose whichever you want.


Thank you for that information about disabling the diagnostics sending by
Apple on a Verizon iPhone.

It seems there are *multiple* places where stock Android/iOS phones send
"diagnostic" information to the mother ship, which I propose that we should
all know about.

In this case, there are two categories of mother ships:
- The platform (e.g., Apple & Google)
- The carriers (e.g., Verizon, T-Mobile, AT&T, Sprint, etc.)

At the bottom of that settings window you will find the current status
and a tap selection to view the currently accumulated "Diagnostics &
Usage Data".


That's nice that you can actually *see* the data that will be sent back to
the mother ship (in your case, back to Apple).

That's akin to my turning off Google diagnostics, which is pretty easy to
turn off - but you have to *know* where the settings are, since they're
scattered all about.

That's why I opened *separate* threads on turning off the various
diagnostics mechanisms.

I think I've disabled the T-mobile diagnostic software, for example.
Do you think that you've disabled the Verizon diagnostic collection?
  #15  
Old September 21st 16, 06:32 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
external usenet poster
 
Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 09:27:04 -0700, AL wrote:

I have a similar setting in my Verizon Droid. Motorola (now a Lenovo
product) collects the data.

Switch 1 says: "Help Improve Motorola Products Share device usage
statistics".

Switch 2 says: "Enhanced Device Support Enable customized support and
recommendations for your device".

And you can get a Motorola ID: "Motorola can provide you with a more
personalized experience by identifying you across devices".

All very lovely words, don't you think? 8-O


Thank you for adding value to the discussion, with respect to your phone,
and looking at what "diagnostics" are reported back to the carrier.

It seems there are 3 different types of diagnostics discussed in this
thread:

1. carrier diagnostics (e.g., T-Mobile or Verizon or AT&T)
2. OS maker diagnostics (e.g., Apple or Google)
3. phone maker diagnostics (e.g., Motorola/Lenovo or Samsung or HTC)

In this thread:
1. I showed how to turn off the *carrier* "system manager" diagnostics app
for T-Mobile while tlvp showed that the Verizon equivalent is not so easily
turned off.
2. Savageduck showed how to turn off the *OS maker* diagnostics for Apple
and in another thread, I showed how to turn off the Google os-maker
diagnostics.
3. You found the *manufacturer* app was sending diagnostics to Moto/Lenovo.

Given that there are 3 (actually 4 if we add individual apps) places where
your "diagnostic" information is sent to a mother ship, we may want to
limit this thred to *just* learning how to turn off the *carrier*
diagnostics collection.

The major carriers except Verizon all seem to have standardized on software
originally called "Carrier IQ", according to this note:
Understanding Carrier IQ: The Most Detailed Explanation So Far
http://mashable.com/2011/12/13/under.../#fFKox0xzKgqd

Carrier IQ: What it is, what it isn't, and what you need to know
https://www.engadget.com/2011/12/01/...t-you-need-to/
  #16  
Old September 21st 16, 06:35 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
nospam[_2_]
external usenet poster
 
Posts: 3,163
Default Do you disable carrier diagnostic software on your cell phone?

In article , Horace Algiers
wrote:

Apple, HTC, and Samsung said the Carrier IQ diagnostic software was
installed on their phones. Apple said it had quit supporting the
application in iOS 5.


....

I don't know of any Apple software to detect "Carrier IQ",


what part of "it had quit supporting the application in iOS 5" is not
clear?

ios is up to version *10* now, so apple nixed it *five* years ago.
  #17  
Old September 21st 16, 06:35 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
nospam[_2_]
external usenet poster
 
Posts: 3,163
Default Do you disable carrier diagnostic software on your cell phone?

In article , Horace Algiers
wrote:


*all* cellular carriers collect diagnostic data regardless of the type
of phone (smartphone or candybar/flip), such as when and where calls
drop, so that they can see where they need to fix things.


I'm sure there is diagnostic information that you *can't* disable, but
there is certainly diagnostic information being sent to the carrier that
you *can* disable.


who cares. it's just call drops and similar info, not specific data
about what someone is doing. completely harmless.
  #18  
Old September 21st 16, 06:45 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Horace Algiers
external usenet poster
 
Posts: 64
Default Do you disable carrier diagnostic software on your cell phone?

On Wed, 21 Sep 2016 13:35:38 -0400, nospam wrote:

who cares. it's just call drops and similar info, not specific data
about what someone is doing. completely harmless.


Plenty of smart people care. While you're so used to "just giving up", it
doesn't bother you in the least that you can't disable carrier diagnostics,
and that's fine. You're not someone who can help in this discussion.

However, plenty of people do care, and they've even written apps to
*remove* the carrier diagnostic software.

FOr example:
http://forum.xda-developers.com/show...&postcount=110
Where the author says the app "can be used to verify what logging is being
done on your phone and where data is going to. It will assist you in
manually removing parts that you do not want running".

Besides, you may not care about security, but you must know that the
company that made Carrier IQ (which was on over 140 million phones
according to that company at the time, including iPhones) admitted a bug
where they collected cleartext SMS messages which were supposed to be
encrypted.

Given that is a well-reported bug, wouldn't you care if your encrypted
messages were being sent, in cleartext, to the carrier?

I realize you are so used to "just giving up" whenever a user-customization
is involved, but other people don't give up as easily as you do. They care.
  #19  
Old September 21st 16, 06:51 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
nospam[_2_]
external usenet poster
 
Posts: 3,163
Default Do you disable carrier diagnostic software on your cell phone?

In article , Horace Algiers
wrote:


who cares. it's just call drops and similar info, not specific data
about what someone is doing. completely harmless.


Plenty of smart people care. While you're so used to "just giving up", it
doesn't bother you in the least that you can't disable carrier diagnostics,
and that's fine. You're not someone who can help in this discussion.

However, plenty of people do care, and they've even written apps to
*remove* the carrier diagnostic software.


once again, you're spewing about things you know *nothing* about.

carrier iq is *not* the same as carrier diagnostic software which
tracks stuff like call drops or dead spots and carrier iq isn't on
iphones anyway so there's nothing to remove.
  #20  
Old September 21st 16, 06:59 PM posted to comp.mobile.android,alt.cellular,misc.phone.mobile.iphone
Rod Speed
external usenet poster
 
Posts: 843
Default Do you disable carrier diagnostic software on your cell phone?

Horace Algiers wrote
Davoud wrote


Fortunately, there is no history of mental illness in my famil


Somehow, no matter *what* the subject matter is, you consistently
prove that you're a kook who can't add any value to *any* discussion.


Lying thru your ****ing teeth, as always.

Anyway, it seems that *most* carriers and *both* major platforms
(i.e., both Apple & Google) seems to have employed carrier-diagnostic
software initially created by a Silicon Valley company called "Carrier
IQ".
https://en.wikipedia.org/wiki/Carrier_IQ


But nothing gets sent to the carrier with an iphone.

On December 1, 2011, AT&T, Sprint, and T-Mobile confirmed that
"Carrier IQ" was on their phones. Verizon was the only one of the
four biggest U.S. firms to say it was not installed on their phones.


It isnt on anyone's iphone now.

Apple, HTC, and Samsung said the Carrier IQ diagnostic software
was installed on their phones. Apple said it had quit supporting the
application in iOS 5. It said, "With any diagnostic data sent to Apple,
customers must actively opt-in to share this information and Apple
said it would scrub the software from phones in some future release.


As Savageduck and tlvp found out for Verizon
"The IQ Agent software runs in the background,


Not on current iphones it doesnt.

and the user is not usually aware of its presence unless
the implementation includes an on-off switch".


Luckily T-Mobile includes that opt-out switch on all their Android
phones. I'm not sure yet if anyone here has an iPhone with T-Mobile
who can see if they can opt out of the Carrier IQ Agent data gathering.


There is no CARRIER IQ Agent data gathering on current iphones.

The software is on over a hundred million smart phones
according to the Wikipedia article as Carrier IQ acts as a
diagnostic agent for the mobile carrier operators.


Not on current iphones.

Their value equation to the mobile carriers is "real time" collection
of data: "Carrier IQs Mobile Service Intelligence solution eliminates
guesswork by automatically providing accurate, real-time data direct
from the source V your customers' handsets."


Not on current iphones.

I don't know of any Apple software to detect "Carrier IQ",


It aint there to detect on current iphones.

but, there is an Android app on Google Play which
does not require rooting that will identify the app:


https://play.google.com/store/apps/d...detector&hl=en
CarrierIQ Scanner & Protection by Lookout Labs


I created a bogus Google Play account, and ran the software
and it detected Carrier IQ software on my mobile handset,


Yep, droids are steaming turds wrt the security of your personal data.

but it can't detect wither I've adequately disabled it yet
(that's where the T-mobile opt-out instructions apply).


Yep, droids are steaming turds wrt the security of your personal data.


 




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