A mobile phone forum. Mobile-Forum

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » Mobile-Forum forum » Airtime providers » Cingular
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

WARNING - Watch Out for Overcharged Cingular Minutes

Thread Tools Display Modes
Old February 21st 04, 04:26 AM
external usenet poster
Posts: n/a
Default WARNING - Watch Out for Overcharged Cingular Minutes

If the landline on your end did not end the connection (they sometimes do
that, and you get whoever was on the other end if they did not hang up),
then there is no reason to expect the cell connection to end.

To answer one of your questions, you can't expect the entire connection to
terminate when one end is hung up, especially if it is a landline phone.
Read your contract terms, flyers, etc, or wherever your carrier has the
standard warnings, one of which is usually that calls don't always end when
one party hangs up. Landline systems are far from flawless, and hanging up
that phone might not have had the proper effect. If the landline end of
things didn't disconnect, Cingular can hardly be expected to guess when you
want a call to end.

wrote in message

Watch out for being overcharged for Cingular minutes. If you do no
keep your own careful record of minutes, I believe this could be
happening to you without your knowing it.


I completed a call but continued to be charged minutes after the
connection between my cellular phone and a landline phone had been


A call was placed between a friend using my Cingular phone and myself
using a landline phone. Call was completed.

About 2 minutes later, I called from the same landline phone to the
Cingular phone. The Cingular phone did not ring but rather
connection completed immediately without phone ringing. The friend
did not know call had been completed but I could hear her talking to
another person in the car.

I hung up and waited several more minutes and called again. Again I
was immediately connected to the Cingular phone without it my friend's
pressing a button to accept the call.

Tried waiting and redialing several more times before phone finally
rang. I believe I waited at least 5 minutes before redialing one
time but was still reconnected.


On a completed call, there must be connections between

1 - Cingular phone and Cingular network
2 - Cingular network and landline network
3 - landline network and landline phone

When I hung up my landline phone only connection "3" was broken.
Every time I redialed I was reconnected to the pre-existing "1" and
"2" connections.

Since the connection between the Cingular phone and the landline
network was not disconnected in a timely manner I was overcharged


I explained the problem to customer service on two separate occasions
in an effort to get an adjustment to my billed minutes. No
adjustments were given.

1st customer service representative suggested that there a problem
with the cell phone and that I could get an upgrade phone with a new
12 month contract, implying that since I had a defective phone, I was
responsible for the charges. She ignored my comment that even if
phone was defective, "shouldn't the hanging up of the landline phone
disconnect the call".

2nd customer service person suggested that the minutes were justified
as my friend had not pressed the hang-up button implying my hanging up
the landline phone was not sufficient to terminate the billing of

I do not know if my friend in fact did this on the occasion I observed
the problem but she should not need to do this as connection should be
canceled automatically shortly after either party has hung up.


I canceled my service with Cingular. I had been Cingular customer
for more than three years with no overtime minutes for about 2 years.


I did not discover problem until at least the 2nd month it had been
happening. Originally, I had called Cingular and they had said my
minutes used had increased substantially. I was surprised by the
amount of the increase but accepted this explanation until I made the
phone calls discussed above several weeks later.

In a short period of time, my rollover minutes were used up and I had
to pay more that $400 in overtime minutes.


Note: For those thinking of other explanations of what happened to me.
The cell phone was not in AUTO-ANSWER mode.
Landline phone was not CALLWAITING to cell phone.

Update your PC at http://windowsupdate.microsoft.com
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.592 / Virus Database: 375 - Release Date: 2/19/2004


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Cingular feature coming in October Frederick Claus Cingular 17 October 18th 05 04:37 AM
ATT allowing connection into Cingular? AKM AT&T Wireless 26 August 4th 04 04:18 AM
Credit Inquiry by Cingular Wireless Todd Allcock AT&T Wireless 0 June 1st 04 06:19 AM
WARNING - Watch Out for Overcharged Cingular Minutes Carl. General 3 February 29th 04 12:55 AM

All times are GMT +1. The time now is 05:35 PM.

Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Copyright 2004-2018 Mobile-Forum.
The comments are property of their posters.