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Alltel sucks



 
 
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  #1  
Old February 3rd 09, 02:55 AM posted to alt.cellular.alltel
Claude Sutton
external usenet poster
 
Posts: 10
Default Alltel sucks

I had a lot of trouble with dropped connections a year or so ago. They fixed it
and it has worked well since until about two weeks ago.

Now it is dropping connections at the rate of about 15 or so an hour.

That makes it impossible to get any work done.

Any attempt to connect with support gets you one of those damn web sites where
every single time you turn in a report you have to fill in all of the blanks.

Can't even keep a connection long enough to get that done.

I had the phone number to get directly into the support group, but I have lost
it.

A phone number or an email address would be appreciated.

So I am getting really fed up.

Who has the best EVDO service in NC?

I am really getting enough of Alltel even though I have been with them since
1984 when they were Centel.



--
If we do not wish to lose our freedom, we must learn to tolerate our
neighbor's right to freedom even though he might express that freedom
in a manner we consider to be eccentric.

  #2  
Old February 3rd 09, 06:29 PM posted to alt.cellular.alltel
GeorgeB
external usenet poster
 
Posts: 43
Default Alltel sucks

On Tue, 3 Feb 2009 01:55:06 +0000 (UTC), Claude Sutton
wrote:

Any attempt to connect with support gets you one of those damn web sites where
every single time you turn in a report you have to fill in all of the blanks.

Can't even keep a connection long enough to get that done.

Who has the best EVDO service in NC?


Sounds like you are talking about a data card for the PC. YIKES that
is poor.

It would help to know where in NC you are, and why you specifically
need EVDO (vs another 3G data speed, not vs 1x)

Most of Alltel in NC and elsewhere will become "retained" customers by
Verizon after their purchase closed last month; knowing your county
will answer whether or not you are retained or divested.

I've been told by a friend that the same 800 ALLTEL1 for phone tech
support applies to the datacards. If you have an Alltel cell phone,
*611 is a free call.

If this is of no help, HowardForums has some good folks who may be
able to help. See http://www.howardforums.com/forumdisplay.php?f=174

George
  #3  
Old February 3rd 09, 11:51 PM posted to alt.cellular.alltel
Claude Sutton
external usenet poster
 
Posts: 10
Default Alltel sucks

On 2009-02-03, GeorgeB wrote:


Who has the best EVDO service in NC?


Sounds like you are talking about a data card for the PC. YIKES that
is poor.

It would help to know where in NC you are, and why you specifically
need EVDO (vs another 3G data speed, not vs 1x)

Most of Alltel in NC and elsewhere will become "retained" customers by
Verizon after their purchase closed last month; knowing your county
will answer whether or not you are retained or divested.

I've been told by a friend that the same 800 ALLTEL1 for phone tech
support applies to the datacards. If you have an Alltel cell phone,
*611 is a free call.

If this is of no help, HowardForums has some good folks who may be
able to help. See http://www.howardforums.com/forumdisplay.php?f=174

George


Thanks for the information.

I am in Rockingham County, which is about 18 miles due north of Greensboro.

When the connection is good, it is really good but right now I think I am
getting a repeat of what I had before when the problem turned out to be a Sprint
tower used by Alltel. The tower was set up so that other traffic bumped me when
traffic is heavy.

I have an Alltel furnished KYO KPC650 EVDO card and that is why I have EVDO
service, I think. I am not into the specifics of what else is available.

CSSJR
--
If we do not wish to lose our freedom, we must learn to tolerate our
neighbor's right to freedom even though he might express that freedom
in a manner we consider to be eccentric.

  #4  
Old February 4th 09, 06:22 PM posted to alt.cellular.alltel
GeorgeB
external usenet poster
 
Posts: 43
Default Alltel sucks

On Tue, 3 Feb 2009 22:51:27 +0000 (UTC), Claude Sutton
wrote:

Who has the best EVDO service in NC?


Sounds like you are talking about a data card for the PC. YIKES that
is poor.

It would help to know where in NC you are, and why you specifically
need EVDO (vs another 3G data speed, not vs 1x)

Most of Alltel in NC and elsewhere will become "retained" customers by
Verizon after their purchase closed last month; knowing your county
will answer whether or not you are retained or divested.

I've been told by a friend that the same 800 ALLTEL1 for phone tech
support applies to the datacards. If you have an Alltel cell phone,
*611 is a free call.

If this is of no help, HowardForums has some good folks who may be
able to help. See http://www.howardforums.com/forumdisplay.php?f=174

George


Thanks for the information.

I am in Rockingham County, which is about 18 miles due north of Greensboro.


OK, you are what is being referred to as a "retained" customer by
Verizon ... ASSUMING your card is associated with that address. The
only counties being divested (to someone, yet unknown, other than
Verizon) are Avery, Caldwell, Mitchell, Watauga, & Yancy near you, and
Anson, Montgomery, Richmond, and Scotland "towards Myrtle Beach"g

When the connection is good, it is really good but right now I think I am
getting a repeat of what I had before when the problem turned out to be a Sprint
tower used by Alltel. The tower was set up so that other traffic bumped me when
traffic is heavy.


I don't know how PRLs are updated on data cards, but you will PROBABLY
start roaming on Verizon rathr than Sprint if Alltel does not have a
tower there ... and which towers stay/leave has not been discussed at
all. In _MY_ opinion, most will stay as the volume of calls will be
appropriate.

I have an Alltel furnished KYO KPC650 EVDO card and that is why I have EVDO
service, I think. I am not into the specifics of what else is available.


I'd call tech support from home (or *611 from an Alltel cell) and ask
tech support. I know nothing about the EVDO cards. A search on
Howard Forums suggests calling Tech Support and having them "push" the
current PRL ... which has recently changed, but I don't know if it
will help YOUR problem. Ask.

George
  #5  
Old February 4th 09, 11:26 PM posted to alt.cellular.alltel
Claude Sutton
external usenet poster
 
Posts: 10
Default Alltel sucks

On 2009-02-04, GeorgeB wrote:

I am in Rockingham County, which is about 18 miles due north of Greensboro.


OK, you are what is being referred to as a "retained" customer by
Verizon ... ASSUMING your card is associated with that address. The
only counties being divested (to someone, yet unknown, other than
Verizon) are Avery, Caldwell, Mitchell, Watauga, & Yancy near you, and
Anson, Montgomery, Richmond, and Scotland "towards Myrtle Beach"g

When the connection is good, it is really good but right now I think I am
getting a repeat of what I had before when the problem turned out to be a Sprint
tower used by Alltel. The tower was set up so that other traffic bumped me when
traffic is heavy.


I don't know how PRLs are updated on data cards, but you will PROBABLY
start roaming on Verizon rathr than Sprint if Alltel does not have a
tower there ... and which towers stay/leave has not been discussed at
all. In _MY_ opinion, most will stay as the volume of calls will be
appropriate.

I have an Alltel furnished KYO KPC650 EVDO card and that is why I have EVDO
service, I think. I am not into the specifics of what else is available.


I'd call tech support from home (or *611 from an Alltel cell) and ask
tech support. I know nothing about the EVDO cards. A search on
Howard Forums suggests calling Tech Support and having them "push" the
current PRL ... which has recently changed, but I don't know if it
will help YOUR problem. Ask.

George



Thank you.

Interesting.

Now the next and last question:

Is Verizon service better, equal to or worse than Alltel's?

CSSJR

--
If we do not wish to lose our freedom, we must learn to tolerate our
neighbor's right to freedom even though he might express that freedom
in a manner we consider to be eccentric.

  #6  
Old February 5th 09, 01:59 AM posted to alt.cellular.alltel
Larry
external usenet poster
 
Posts: 9,696
Default Alltel sucks

Claude Sutton wrote in
:

Is Verizon service better, equal to or worse than Alltel's?


5GB/month, then it goes to 25c/MEGAbyte....$250/GB after that.

Alltel, of course, is much better being unlimited.

  #7  
Old February 5th 09, 03:27 PM posted to alt.cellular.alltel
GeorgeB
external usenet poster
 
Posts: 43
Default Alltel sucks

On Wed, 4 Feb 2009 22:26:36 +0000 (UTC), Claude Sutton
wrote:

Now the next and last question:

Is Verizon service better, equal to or worse than Alltel's?


Where you are, it is my OPINION that Alltel was, statistically on
average, slightly better. As in all things, specifics make a huge
difference ... a particular selection of locations can have almost
anyone better. Alltel held licenses in much more (by area) of NC than
Verizon, but Verizon's native coverage of Asheville, Raleigh,
Charlotte, and Greensboro areas likely made the customer base more
balanced.

But it's moot ... they are now one and the same company. Eventually
the PRLs will (opinion, not fact) will be the same. It is possible
that a Verizon tower will have better coverage than an Alltel tower,
but after the absorption, I SUSPECT there to be no difference.

George
  #8  
Old February 5th 09, 03:30 PM posted to alt.cellular.alltel
GeorgeB
external usenet poster
 
Posts: 43
Default Alltel sucks

On Thu, 05 Feb 2009 00:59:22 +0000, Larry wrote:

Is Verizon service better, equal to or worse than Alltel's?


5GB/month, then it goes to 25c/MEGAbyte....$250/GB after that.

Alltel, of course, is much better being unlimited.


Larry makes an excellent point here, but it is my understanding that
this limit is for smartphones and tethered phones, not computer
adapters which I believe to be unlimited. They are marketed as an
alternative to DSL and cable internet by both companies.

Larry, do you know if they distinguish between them?

George
  #9  
Old February 5th 09, 07:17 PM posted to alt.cellular.alltel
Larry
external usenet poster
 
Posts: 9,696
Default Alltel sucks

GeorgeB wrote in
:

On Thu, 05 Feb 2009 00:59:22 +0000, Larry wrote:

Is Verizon service better, equal to or worse than Alltel's?


5GB/month, then it goes to 25c/MEGAbyte....$250/GB after that.

Alltel, of course, is much better being unlimited.


Larry makes an excellent point here, but it is my understanding that
this limit is for smartphones and tethered phones, not computer
adapters which I believe to be unlimited. They are marketed as an
alternative to DSL and cable internet by both companies.

Larry, do you know if they distinguish between them?

George


It doesn't say that in their advertising or AUP at all.

It says 5GB/month + 25c/MB over that limit...period.

http://www.verizonwireless.com/b2c/store/controller?
item=planFirst&action=viewPlanList&sortOption=pric eSort&typeId=5
&subTypeId=13&catId=409

The main page says:
"
Mobile Broadband

Show All Included Features

Hide All Included Features

Stay productive, responsive and connected while on the go, right from
your laptop at average download speeds of 600 Kbps – 1.4 Mbps and at
average upload speeds of 500 Kbps – 800 Kbps.*

Enjoy access for Internet browsing, email and intranet access.

Mobile Broadband Data Usage:
Choose the Mobile Broadband Plan That Works Best For You

Data access for Internet browsing, email, or Intranet access

Learn More
You must first select your plan before continuing
Monthly Allowance Monthly Access Per MB Rate
After Allowance
5 GB
$59.99 $0.25
50 MB
$39.99 $0.25

*Mobile Broadband speed claim based on our network tests with 5 MB FTP
data files without compression. Actual speeds and coverage may vary.
Other data services (Quick 2 Netsm dial–up connections) at $0.25 per
minute.





Then, the legaleze in the inset of the page says (mostly hidden so if
you look fast you miss most of it)......

NOTICE how it STILL says ONLY email and web browsing and company
intranet ONLY ONLY ONLY......


"Additional Plan Information:
Required Equipment
Mobile Broadband–capable PC card

Required Minimum Term, Activation Fees, and Early Termination Fee

* Month–to–month, one– or two–year minimum term required per line.
* Activation Fee: $35 per line.
* Activation fees may vary or be waived for business customers that
have a Major Account Agreement with Verizon Wireless.
* Early Termination: Up to $175 fee per line for one– or two–year
minimum terms.

* In the Canadian Broadband and Canadian Enhanced Services Rate and
Coverage Areas, usage will be charged at a rate of $0.002 per KB or
$2.05 per MB.
* In the Mexican Enhanced Services Rate and Coverage Area, usage
will be charged at a rate of $0.005 per KB or $5.12 per MB.
* In the Bermuda, China, Dominican Republic, India and Israel
Enhanced Services Rate and Coverage Areas, usage will be charged at a
rate of $0.02 per KB or $20.48 per MB.

You must add I–Dial to your account to roam in many destinations. To add
I–Dial to your account, and for more information on Wireless Data
Roaming in Canada, Mexico, Bermuda, China, Dominican Republic, India and
Israel, call 1–800–922–0204 or visit verizonwireless.com/naroaming. Only
the Canadian Broadband Rate and Coverage area supports EVDO.
Taxes, Surcharges and Fees

* Month–to–month, one– or two–year contract term required.
* Tolls, taxes, surcharges and other fees, such as E911 and gross
receipt charges, vary by market and as of January 7, 2009, add between
4% and 36% to your monthly bill and are in addition to your monthly
access fees and airtime charges.
* Monthly Federal Universal Service Charge on interstate &
international telecom charges (varies quarterly based on FCC rate) is
9.5% per line.
* Monthly Regulatory Charge (subject to change) is up to 2¢ per
line.
* Monthly Administrative Charge (subject to change) is 6¢ per line.
* The Federal Universal Service, Regulatory and Administrative
Charges are Verizon Wireless charges, not taxes. For more details on
these charges, call 1–888–684–1888.

Important Customer Information:
For more information, refer to the Customer Agreement or speak with a
Sales Representative. Service is subject to the Customer Agreement,
which you should read before activating service. Plans not available in
all areas. Credit approval required. Billing, shipping and end–user
address must be within the Verizon Wireless licensed and service areas
where the wireless phone number is issued.

Mobile Broadband:
Subject to VZAccesssm Acceptable Use Policy, available at
www.verizonwireless.com/datausage. To make sure you have coverage in
newly expanding markets, from the VZAccess Manager, go into "Options"
and click "Activation," while in the National Enhanced Services Rate and
Coverage Area every three months. This may alter your Rate and Coverage
Area. You are responsible for maintaining virus protection when
accessing service. Mobile Broadband is for individual use only and is
not for resale. Charges for Quick 2 Net® or dial–up calls will be based
on the cell sites used and time of day at the telephone switching office
that carries your call, which may be different from the time of day
shown on your device. Rates do not apply to credit card or
operator–assisted Quick 2 Net or dial–up calls, which may be required in
certain areas. Usage rounded up to the next full minute. Charges start
when you first press CONNECT or the call connects to a network on Quick
2 Net or dial–up calls. Time may end several seconds after you press
DISCONNECT or the call otherwise disconnects. For Quick 2 Net or dial–up
calls, we only bill for those calls that are answered (which includes
Quick 2 Net or dial–up calls answered by machines). Quick 2 Net or
dial–up calls to "toll–free" numbers are toll–free; you will be billed
airtime.

DATA PLANS AND FEATURES

Data Plans and Features: Permitted Uses. You can use our Data Plans and
Features for accessing the Internet and for such uses as: (i) Internet
browsing; (ii) e–mail; (iii) intranet access (including accessing
corporate intranets, e–mail and individual productivity applications
made available by your company); (iv) uploading, downloading and
streaming of audio, video and games; and (v) Voice over Internet
Protocol (VoIP).

Data Plans and Features: Prohibited Uses. You may not use our Data Plans
and Features for illegal purposes or purposes that infringe upon
others' intellectual property rights, or in a manner that interferes
with other users' service, interferes with the network's ability to
fairly allocate capacity among users, or that otherwise degrades service
quality for other users. Examples of prohibited usage include: (i)
server devices or host computer applications, including continuous Web
camera posts or broadcasts, automatic data feeds, automated
machine–to–machine connections, or peer–to–peer (P2P) file–sharing
applications that are broadcast to multiple servers or recipients such
that they could enable "bots" or similar routines (as set forth in more
detail in (iii) below) or otherwise denigrate network capacity or
functionality; (ii) as a substitute or backup for private lines or
dedicated data connections; (iii) "auto–responders," "cancel–bots," or
similar automated or manual routines that generate amounts of net
traffic that could disrupt net user groups or e–mail use by others; (iv)
generating "spam" or unsolicited commercial or bulk e–mail (or
activities that facilitate the dissemination of such e–mail); (v) any
activity that adversely affects the ability of other users or systems to
use either Verizon Wireless' services or the Internet–based resources of
others, including the generation or dissemination of viruses, malware,
or "denial of service" attacks; (vi) accessing, or attempting to access
without authority, the information, accounts or devices of others, or to
penetrate, or attempt to penetrate, Verizon Wireless' or another
entity's network or systems; or (vii) running software or other devices
that maintain continuous active Internet connections when a computer's
connection would otherwise be idle, or "keep alive" functions, unless
they adhere to Verizon Wireless' requirements for such usage, which may
be changed from time to time. By way of example only, you may not use a
Data Plan or Feature for web broadcasting, or for the operation of
servers, telemetry devices and/or Supervisory Control and Data
Acquisition devices.

You may assess and monitor your own data usage during a particular
billing period, including during the Return Period under your Worry Free
Guarantee, by accessing My Account online, or by contacting Customer
Service.

Approximate Data Usage Examples: Basic information and examples showing
the approximate data usage for several common Internet activities appear
below.
The speed of the Verizon Wireless data network is measured in Kilobits
(kb) per second. However, the amount of data transmitted over the
Verizon Wireless data network is measured in Kilobytes (KB), Megabytes
(MB) or Gigabytes (GB).
Bit A unit of information that respresent a single character.
Byte A unit of information composed of 8 bits.
Kilobyte 1024 bytes (measuring the number of kilobytes tells you the
size of a file and/or the amount of data you have used).
Megabyte 1024 Kilobytes (measuring the number of megabytes tells you
the size of a file and/or the amount of data you have used).
Gigabyte 1024 Megabytes (measuring the number of gigabytes tells you
the amount of data you have used).




Examples

Application


Approximate Size
E-mail (1 text page without attachments)
(Based on this assumption, you would need to send and/or receive
approximately 1,747,627 e-mails in a month to reach 5 GB) 3 KB
Word Document (5 text pages)
(Based on this assumption, you would need to download approximately
74,897 Word Documents in a month to reach 5 GB) 70 KB
Typical Web Page lookup
(Based on this assumption, you would need to look up approximately
34,952 web pages in a month (or over one thousand per day) to reach 5
GB) 150 KB
Low Resolution Digital Photo
(Based on this assumption, you would need to download approximately
10,485 low resolution digital photos in a month to reach 5 GB) 500 KB
PowerPoint Presentation (20 pages text & light graphics) (Based on this
assumption, you would need to download approximately 1,707 PowerPoint
presentations in a month to reach 5 GB) 3 MB
V CAST Music Over-the-Air Download (3-minute song)
(Based on this assumption, you would need to download approximately
2,560 songs in a month to reach 5 GB) 2 MB
V CAST Music PC Download (3-minute song)
(Based on this assumption, you would need to download approximately
1,280 songs in a month (or over 40 per day) to reach 5 GB) 4 MB
Note: The above examples are just estimates, based on approximate size
assumptions. Actual file sizes and user experiences will vary.


The Data Plans or Features are for individual use only and you may not
offer them for resale.

We further reserve the right to take measures to protect our network and
other users from harm, compromised capacity or degradation in
performance. These measures may impact your service, and we reserve the
right to deny, modify or terminate service, with or without notice, to
anyone we believe is using Data Plans or Features in a manner that
adversely impacts our network.

We may monitor your compliance, or the compliance of other subscribers,
with these terms and conditions, but we will not monitor the content of
your communications except as otherwise expressly permitted or required
by law. See www.verizonwireless.com/privacy.
Connecticut Customers: If you have any questions about your bill or
concerns about your service, please call Customer Care at:
1–800–922–0204 or dial *611 from your wireless phone. If you are a
Connecticut customer and we cannot resolve your issue, you have the
option of contacting the Department of Public Utility Control (DPUC):
Online: www.state.ct.us/dpuc Phone: 866–381–2355; Mail: Connecticut
DPUC, 10 Franklin Square, New Britain, CT 06051.

Last Update 1/6/09"

50MB for $40??!! Who ARE these jokers kidding?!

  #10  
Old February 7th 09, 12:48 AM posted to alt.cellular.alltel
Claude Sutton
external usenet poster
 
Posts: 10
Default Alltel sucks

On 2009-02-05, GeorgeB wrote:


Where you are, it is my OPINION that Alltel was, statistically on
average, slightly better. As in all things, specifics make a huge
difference ... a particular selection of locations can have almost
anyone better. Alltel held licenses in much more (by area) of NC than
Verizon, but Verizon's native coverage of Asheville, Raleigh,
Charlotte, and Greensboro areas likely made the customer base more
balanced.

But it's moot ... they are now one and the same company. Eventually
the PRLs will (opinion, not fact) will be the same. It is possible
that a Verizon tower will have better coverage than an Alltel tower,
but after the absorption, I SUSPECT there to be no difference.

George



I am really as much concerned with the billing practices as anything. Alltel
has a really good deal, or they did when I signed up and they are still honoring
it.

I finally had time to get in touch with support. They determined that I need an
updated PRL.

The one I had routed first to Alltel's towers and then if no go, to Sprint
towers.

Verizon now has a setup where an Alltel user is routed first to Alltel, second
to Verizon and if no go, then to Sprint.

So I was switched to a PRL that would try a connection in that order.

I will report after a reasonable time whether it works as advertised.

I will say that the people I talked to were/are very capable. I was dreading
the call because last year the people I talked to did not impress me at all
until I got as far as the actual engineers or software people. I did find them
to be first rate.

Thanks for the info and the help.

CSSJR

--
If we do not wish to lose our freedom, we must learn to tolerate our
neighbor's right to freedom even though he might express that freedom
in a manner we consider to be eccentric.

 




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