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Did you port??



 
 
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  #1  
Old January 21st 04, 02:18 PM
mike
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Default Did you port??

I ported from ATT to Verizon I live in Metro NY area. I ported because
of ATT's deceptive billing practices and inflexible customer service. My
port took 5 hrs no hassle at all, so far I very impressed with Verizon
coverage where I live. No regrets about going to Verizon though I wish
they had a better selection of phones. But all in all I am quite happy I
went to Verizon.

For those of you that ported tell us which provider you left and which
provider you are using now. Tell us about your sucess or war stories.

Cheers
Mike

  #2  
Old January 21st 04, 02:55 PM
Matthew Todd
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Default

For those of you that ported tell us which provider you left and which
provider you are using now. Tell us about your sucess or war stories.


I ported to T-Mobile from AT&T and will have to pay my ETF of $350 (two
phones). I had a rough time with AT&T customer service, as we all did, and
I just couldn't take it any longer. I did call AT&T Wireless executive
offices to complain (and yes to see if they'd waive part of the etf), but
the response I recevied was basically - NO WAY. Her point was that just
because they had 'computer trouble' and I decided not to wait on hold is not
them failing to provide customer service. I told them that several of the
times I called, even lately, I've received a message regarding 'try you call
later' no options but hang up. I was told that the system can do that and
it's still not a failure in them providing customer service.

So I will suck it up and pay the fee. I was looking for some partial
payment since I only had 10 months left in my 2 year contract and had been
with them since 1998. No big deal though because I am happy with my choice
and that fee is only about 3 months of service (which T-Mobile waived 3
months for me for switching). So I think I made out like a bandit.

So far their data service is much more easier to use, cheaper and in fact
free to be honest (at least free until someone figures out they've opened it
up that wide). I pay for the data service because I don't want to try to
log on and it not be available because I am a moocher *grin*. It's just as
darn slow as mmode wap but that was expected.

My port was a little rough because I had something called a timed error
something or other.. which meant mine had to be done manually. The port
took 10 days total and about 5 phone calls. AT&T blamed T-Mobile and
T-Mobile blamed some computer verification system (they never blamed AT&T
which was interesting to me). My wife's port went through 2 days before
mine so I got nervous as I had heard about people loosing their number
completely. But mine went through fine.

One thing to note... if you use attws ocs for viewing your bills... once you
port you have like 30 days to view your bill and they shut you off! I
didn't know that and since I don't have paper copies (I was downloading
them) I have to pay AT&T $5 each for copies of my bills that I didn't
download. Please make sure you download all of your bills prior to your
port.

-Matt


  #3  
Old January 21st 04, 07:23 PM
Andrew
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Posts: n/a
Default

Matthew Todd wrote:
: For those of you that ported tell us which provider you left and which
: provider you are using now. Tell us about your sucess or war stories.

: I ported to T-Mobile from AT&T and will have to pay my ETF of $350 (two
: phones). I had a rough time with AT&T customer service, as we all did, and
: I just couldn't take it any longer.

FYI, I had no problems at all with AT&T customer service. Every time
I needed their help, I got through in a timely manner (maybe I was
just lucky) and got the help I needed. I switched from AT&T to
Verizon because AT&T *cell* service really went down hill in Portland
- too many missed calls and fast busies. Verizon service has been
terrific and I can even use my phone in my house, something I couldn't
do with my AT&T phone.

My port took about six days, all due to Verizon's mistakes -
understandable given it was just after the start of LNP - and not at
all due to AT&T.

Andrew
--
---- Portland, Oregon, USA ----
************************************************** *****************
---- http://www.bizave.com ---- Photo Albums and Portland Info
---- To Email me remove "MYSHOES" from email address
************************************************** *****************

  #4  
Old January 22nd 04, 03:10 AM
Bill Rubin
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Posts: n/a
Default

mike wrote:

I ported from ATT to Verizon I live in Metro NY area. I ported because
of ATT's deceptive billing practices and inflexible customer service. My
port took 5 hrs no hassle at all, so far I very impressed with Verizon
coverage where I live. No regrets about going to Verizon though I wish
they had a better selection of phones. But all in all I am quite happy I
went to Verizon.

For those of you that ported tell us which provider you left and which
provider you are using now. Tell us about your sucess or war stories.

Cheers
Mike


I just finished porting my wife's phone from AT&T to Verizon
because the service was poor in our area. The biggest problem I
had was getting Verizon to start the process because I ordered
through a corporate website and did not have the opportunity to
specify that I wanted to port when I placed the order. As a
result, I got a new Verizon number and had to begin the process
after I already had the phone (which wasn't all that bad an
idea, given that my new AT&T month had already begun and I
really wanted to make sure that the Verizon service was better
than AT&T. I called Verizon customer service last week, they
claimed to take my request but when I called this week it had
not been processed (nor did they have any sign of it). SO, this
week, I spoke to the business customer service line, got a
really good person, she called the porting center and eventually
faxed me a letter for me to sign to start the process. I faxed
it back Monday night; I still has not seen any progress so I
called Verizon back late Wednesday afternoon, and much to my
surprise I was told that they were ready to do the port. I
subsequently found out that the AT&T phone had been disabled as
of at least noon. So, AT&T did apparently release the number
quickly. I don't quite know why Verizon did not complete the
port without my calling but at this point it doesn't matter
anymore.

Will AT&T be charging me for porting away? I checked the website
and it claimed I had a $5.99 balance, which seemed rather
strange given that my bill is automatically paid in full by
credit card. The good news is while I was on the site, there was
an offer for $30 for renewing the contract on my other number,
so I took them up on it. Now, I know that $30 is not a
particularly good deal, but the number I'm keeping with AT&T is
an old $14.99 plan (60 anytime, 250 n/w, free LD), and the last
time I asked they weren't offering anything to re-up for a year
on that number, so I figured 2 months of free service is a
pretty good deal :-). And it's not like I can get a deal like
that anywhere else, and the service is good enough for me, so
I'm staying with AT&T on that line.

Bill
  #5  
Old January 22nd 04, 05:29 AM
Sean
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Posts: n/a
Default

"mike" wrote in message
...
I ported from ATT to Verizon I live in Metro NY area. I ported because
of ATT's deceptive billing practices and inflexible customer service. My
port took 5 hrs no hassle at all, so far I very impressed with Verizon
coverage where I live. No regrets about going to Verizon though I wish
they had a better selection of phones. But all in all I am quite happy I
went to Verizon.

For those of you that ported tell us which provider you left and which
provider you are using now. Tell us about your sucess or war stories.

Cheers
Mike


I'm in the process of porting right now to T-Mobile (got myself a nice
little motorola v300 phone free with $50 back!). I was tired of ATT
customer service. I never could get them to budge on the phone bill when i
was disputing a charge. To hell with 'em.


  #6  
Old January 22nd 04, 03:38 PM
Dan W.
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Posts: n/a
Default

mike wrote in message ...
I ported from ATT to Verizon I live in Metro NY area. I ported because
of ATT's deceptive billing practices and inflexible customer service. My
port took 5 hrs no hassle at all, so far I very impressed with Verizon
coverage where I live. No regrets about going to Verizon though I wish
they had a better selection of phones. But all in all I am quite happy I
went to Verizon.

For those of you that ported tell us which provider you left and which
provider you are using now. Tell us about your sucess or war stories.

Cheers
Mike


I ported from ATT -- TMobile and it took 5 days to be fully
completed, only after numerous calls. Initially ATT bogged down the
process by requesting more time, which i've found is the sign of
hell-to-come in porting-land, but it was NPAC that really dropped the
ball. Apparently if either company request additional time, NPAC wont
look at it again until it's resubmitted. NPAC really needs to get
their act together. I will hand it to TMobile cust service for
sticking in their and taking the initiative to call ATT on their own,
and call me back to let me know what was going on.

ATT is not perfect, but they are not the devil either. So far i'm
MUCH happier with TMobile, but that has more to do with their
excellent coverage in and around my home, office, and places i
frequent, which when it comes down to it, was my main justification
for leaving ATT was lack of coverage. While on TDMA coverage was not
a problem as i could roam onto Cingular seemlessly, but with GSM my
phone was forever roaming onto TMobile and only allowing emergency
calls.
To add insult to injury, having to wait on hold for hours at a time
for ATT GSM cust service was probably the final straw.

Cingulatt, NTTAT, NexAtt, Vodaphatt, TMoAtt, or whatever becoems of
AT&T Wirelss, will i'm sure, in time, be a decent company. However
i'm just happy that i can use my phone in the places i go, reliably
make and receive calls, and not have to devote an hour each time i
need to call Cust Service, which regardless of the company providing
the service, is what i want.
 




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