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Nextel wrongly collecting undocumented millions from customers



 
 
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  #1  
Old July 18th 03, 09:24 PM
Al Bundy
external usenet poster
 
Posts: n/a
Default Nextel wrongly collecting undocumented millions from customers

This is one of the best letters I have read In a long time, The almighty
Nextel does it to the customer again in secret but got caught.
Al


"The Magnificent *******" wrote in message
...


Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.

Under the section "Unit Taxes, Fees and Assessments", there appear
five distintive charges:

-- Federal-Excise Tax............................3.000%......$1.26
-- Federal-TRS Charge..........................0.073%......$0.03
-- Federal-Univ Serv Assessment.........1.168%......$0.49
-- State-Sales Tax...................................6.000%...... $2.49
-- Federal-Programs Cost Recovery.......................$1.55

The dollar figure of the above charges are are supposed to be based on
the calling plan you have, plus any additional monies incurred as a
result of going over and above the dollar figure of your specific
calling plan.

Working under the assumption that the aformentioned percentages are in
fact, correct, and that NO additional *hidden* charges, fees, and/or
assessments are being padded onto the bill at any time there- after, a
careful examination of Nextel Tax Department math is in order.

Note: We have never gone above our allocated minutes. We do not use
any additional Nextel services or insurance. We have never used the
phones to call outside of our home area, and we have never had nor
permitted Nextel to bill us for anything above and beyond our $39.99
calling plan. So sayeth the seven invoices that constitute the full
and complete history of our relationship with Nextel.

Based on this $39.99 calling plan that we have on our phones, our
charges appear to have a calculation *error* incorporated within them,
which has been propagated, and thus multiplied from invoice to
invoice, since the start of the contract -- in Nextel's favor of
course.

While it is possible that the error (if that is what it is), is the
fault of a programming glitch(s) within Nextel's Tax Department or a
mis-calculation on their employees' part, is yet to be revealed.



In OUR specific case:

-- 3.000% of $39.99 is $1.20 (just six cents less than what is being
charged)

-- 0.073% of $39.99 is $0.03 CORRECT

-- 1.168% of $39.99 is $0.47 (just two cents less than what is being
charged)

-- 6.000% of $39.99 is $2.40 (just nine cents less than what is being
charged)

As of this moment, we do not know if the $1.55 for the Fed-Programs
Cost Recovery is the correct amount that SHOULD be charged to begin
with.

The total amout of the above charges, accroding to Nextel is $5.82,
but should be just $5.65, a difference of only $0.17 -- on just one of
our phones.

Those of you with higher plans and additional charges for added calls
may yet discover a larger discrepency.

Assuming that this issue is not unique to our invoice, and further
assuming that Nextel's 11 million plus customers were all in the same
service area as us (being taxed at the same rates as us), and had the
same $39.99 plan (with no overages or other extras), then the picture
of what Nextel is raking in from this is rather striking:

A *VERY* conservative estamiate of Nextel's extra pocket change:

$0.17 x 11,000,000 customers with
two phones per account = $3,740,000.00

Now, let's compound this by several orders of magnitude and the fact
that many customers have more than two phones -- across Nextel's
global markets with each market having its particular taxes, fees, and
assessments. If these and other overages -- in Nextel's favor are a
constant across the globe, then a vey different picture -- very
different from just three million plus dollars starts to emerge!



A personal observation

The Enron debacle brought us the term "controlled fraud", a new
meaning pertaining to the secret aquisition and/or movement of
suspicious cash and assets via a paper symphony of astounding
proportions -- for the benefit of _______. Sometimes this "CF" is
discovered by revelations of discrepencies so small, and seemingly
unrelated, that at first glance, one would be forgiven for dismissing
it without a second thought.

Does the customer or investor benefit from "found money"? What
happens when "found money" pops up within the accounting or executive
suites?

Make no mistake, this happens all the time, in many cases, to the tune
of millions.

There is (at this time), no evidence that the 'Nextel Mis-Calculation'
is anything more than an innocent mistake.



A chat with "Nextel"

We ended up being funneled into, and communicated with one of the
customer service firms (Denver- based TeleTech) that Nextel outsources
to via IBM Computer Corp. Our complaint was heard by a *very
specific* "CSR" and his *supervisor/manager* (their specifics are
documented) at the 900 or so employee TeleTech facility on Highway 301
South in Tampa, Florida.

Both persons we spoke with were pleasent and professional, but sounded
a bit intimidated and awfully over-cautious with us. Hmmm. At our
request, and not *until* we requested it, both the CSR and his
"manager" at TeleTech have promissed to communicate with the Nextel
Tax Deparetment (in writing), and ensure that they:

1. Correct the overage(s) for this invoice

2. Correct the overage(s) for ALL prior invoices

3. Review/adjust/correct the calculation(s) and/or formula(s) that
are used for the charges in question

4. Assure us that this WILL NOT be a recurring issue


They were informed by us that any failure, on their part, to pay close
attention to item #4, could result in extreme emotional distress --
leading to who-knows-what kind of depression and health related
problems -- all steming from any lack of swift action on the part of
TeleTech/Nextel and the two individuals to whom we were speaking with.

No one knows, but the possibility exsists that these additional issues
might might have to be confronted by Nextel/TeleTech within a legal
forum(s).

We have informed them (TeleTech) that, in an effort to be of
assistance to Nextel and TeleTech, in expediting the level of
awareness for the needed remedy to this 'issue', we would be going
public with our little discovery -- with all due speed to -- among
others:

-- Our state attorney general's office
-- The Federal Communications Commission
-- The state Office of Consumer Affairs
-- The Federal Trade Commission
-- The Usenet, Web Forums and sites, as well as the IRC
-- The news media at large
-- Elected Representatives


We told them that we are glad to be of assistance, and look forward to
the day when every single one of Nextel's 11 million plus customers
can rest easier, knowing in their minds and hearts at least, that
their wireless carrier's tax department is ontop of things, and that
any and all forth-coming remedies and accomidations will be dutifully
bestowed on the Nextel customer roster as needed.

Yes... We indeed are glad to be of assistance -- mostly because we
have nothing better to do.


Regards,

The Magnificent ******* (Special Counsel to the Inspector General)




---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.501 / Virus Database: 299 - Release Date: 7/14/2003


  #2  
Old July 18th 03, 09:36 PM
MAPP
external usenet poster
 
Posts: n/a
Default

Actually they are doing it correctly.

The Federal Excise tax can be charged on your basic service plus the cost
recovery fee and the Universal Service Fee.

The other assessments are charged on the basic service plus the cost
recovery fee.

So in reality, they are following the letter of the law.
"The Magnificent *******" wrote in message
...


Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.

Under the section "Unit Taxes, Fees and Assessments", there appear
five distintive charges:

-- Federal-Excise Tax............................3.000%......$1.26
-- Federal-TRS Charge..........................0.073%......$0.03
-- Federal-Univ Serv Assessment.........1.168%......$0.49
-- State-Sales Tax...................................6.000%...... $2.49
-- Federal-Programs Cost Recovery.......................$1.55

The dollar figure of the above charges are are supposed to be based on
the calling plan you have, plus any additional monies incurred as a
result of going over and above the dollar figure of your specific
calling plan.

Working under the assumption that the aformentioned percentages are in
fact, correct, and that NO additional *hidden* charges, fees, and/or
assessments are being padded onto the bill at any time there- after, a
careful examination of Nextel Tax Department math is in order.

Note: We have never gone above our allocated minutes. We do not use
any additional Nextel services or insurance. We have never used the
phones to call outside of our home area, and we have never had nor
permitted Nextel to bill us for anything above and beyond our $39.99
calling plan. So sayeth the seven invoices that constitute the full
and complete history of our relationship with Nextel.

Based on this $39.99 calling plan that we have on our phones, our
charges appear to have a calculation *error* incorporated within them,
which has been propagated, and thus multiplied from invoice to
invoice, since the start of the contract -- in Nextel's favor of
course.

While it is possible that the error (if that is what it is), is the
fault of a programming glitch(s) within Nextel's Tax Department or a
mis-calculation on their employees' part, is yet to be revealed.



In OUR specific case:

-- 3.000% of $39.99 is $1.20 (just six cents less than what is being
charged)

-- 0.073% of $39.99 is $0.03 CORRECT

-- 1.168% of $39.99 is $0.47 (just two cents less than what is being
charged)

-- 6.000% of $39.99 is $2.40 (just nine cents less than what is being
charged)

As of this moment, we do not know if the $1.55 for the Fed-Programs
Cost Recovery is the correct amount that SHOULD be charged to begin
with.

The total amout of the above charges, accroding to Nextel is $5.82,
but should be just $5.65, a difference of only $0.17 -- on just one of
our phones.

Those of you with higher plans and additional charges for added calls
may yet discover a larger discrepency.

Assuming that this issue is not unique to our invoice, and further
assuming that Nextel's 11 million plus customers were all in the same
service area as us (being taxed at the same rates as us), and had the
same $39.99 plan (with no overages or other extras), then the picture
of what Nextel is raking in from this is rather striking:

A *VERY* conservative estamiate of Nextel's extra pocket change:

$0.17 x 11,000,000 customers with
two phones per account = $3,740,000.00

Now, let's compound this by several orders of magnitude and the fact
that many customers have more than two phones -- across Nextel's
global markets with each market having its particular taxes, fees, and
assessments. If these and other overages -- in Nextel's favor are a
constant across the globe, then a vey different picture -- very
different from just three million plus dollars starts to emerge!



A personal observation

The Enron debacle brought us the term "controlled fraud", a new
meaning pertaining to the secret aquisition and/or movement of
suspicious cash and assets via a paper symphony of astounding
proportions -- for the benefit of _______. Sometimes this "CF" is
discovered by revelations of discrepencies so small, and seemingly
unrelated, that at first glance, one would be forgiven for dismissing
it without a second thought.

Does the customer or investor benefit from "found money"? What
happens when "found money" pops up within the accounting or executive
suites?

Make no mistake, this happens all the time, in many cases, to the tune
of millions.

There is (at this time), no evidence that the 'Nextel Mis-Calculation'
is anything more than an innocent mistake.



A chat with "Nextel"

We ended up being funneled into, and communicated with one of the
customer service firms (Denver- based TeleTech) that Nextel outsources
to via IBM Computer Corp. Our complaint was heard by a *very
specific* "CSR" and his *supervisor/manager* (their specifics are
documented) at the 900 or so employee TeleTech facility on Highway 301
South in Tampa, Florida.

Both persons we spoke with were pleasent and professional, but sounded
a bit intimidated and awfully over-cautious with us. Hmmm. At our
request, and not *until* we requested it, both the CSR and his
"manager" at TeleTech have promissed to communicate with the Nextel
Tax Deparetment (in writing), and ensure that they:

1. Correct the overage(s) for this invoice

2. Correct the overage(s) for ALL prior invoices

3. Review/adjust/correct the calculation(s) and/or formula(s) that
are used for the charges in question

4. Assure us that this WILL NOT be a recurring issue


They were informed by us that any failure, on their part, to pay close
attention to item #4, could result in extreme emotional distress --
leading to who-knows-what kind of depression and health related
problems -- all steming from any lack of swift action on the part of
TeleTech/Nextel and the two individuals to whom we were speaking with.

No one knows, but the possibility exsists that these additional issues
might might have to be confronted by Nextel/TeleTech within a legal
forum(s).

We have informed them (TeleTech) that, in an effort to be of
assistance to Nextel and TeleTech, in expediting the level of
awareness for the needed remedy to this 'issue', we would be going
public with our little discovery -- with all due speed to -- among
others:

-- Our state attorney general's office
-- The Federal Communications Commission
-- The state Office of Consumer Affairs
-- The Federal Trade Commission
-- The Usenet, Web Forums and sites, as well as the IRC
-- The news media at large
-- Elected Representatives


We told them that we are glad to be of assistance, and look forward to
the day when every single one of Nextel's 11 million plus customers
can rest easier, knowing in their minds and hearts at least, that
their wireless carrier's tax department is ontop of things, and that
any and all forth-coming remedies and accomidations will be dutifully
bestowed on the Nextel customer roster as needed.

Yes... We indeed are glad to be of assistance -- mostly because we
have nothing better to do.


Regards,

The Magnificent ******* (Special Counsel to the Inspector General)





  #3  
Old July 18th 03, 10:55 PM
The Magnificent Bastard
external usenet poster
 
Posts: n/a
Default



Friday 18 July 2003 7:37 GMT

Just received a personal call-back from Nextel's Tax Dept. "Bill" who
did not wish to leave his last name or title on the recording, but
sounded unsure of his own explanantion none-the-less, was selected to
call me back. He proceeds to explain that "...I guess it's rather
involved, the lenghts you've gone to, but the taxes are actually
calculating correctly...".

He then continues on how the Federal-Excise Tax is higher than our
calculations because it is taxing some of the other taxes on that same
list!!!

In other words, we are being fed the line that our taxes are also
subject to tax. If, and that is IF this is as our elected officials
want it to be concerning our cell invoices, then there are additional
questions that must be asked... Here are just three:

-- WHO'S WET DREAM ON CAPITOL HILL WAS THIS TAX THE TAX BIT!!!

-- DOES/WILL IT PASS A COURT CHALLENGE, ONCE THE SUNSHINE HITS THIS
TAX THE AMERICAN PUBLIC ON THE SAME TAX TWICE, OR WILL CERTAIN PEOPLE
IN DC AND/OR RESTON, VA RUN FOR COVER

-- WHY ISN'T THIS WET DREAM TID-BIT DETAILED ON THE INVOICE(S)

-- WHY IS THE CUSTOMER NOT GIVEN OTHER WRITTEN NOTICE, THAT UNDER
FEDERAL REGS, ALL CARRIERS CAN, and DO TAX OUR TAX

Taking this issue to its logical conclusion, there is NO LIMIT on how
many times any number of these and future taxes can/will be further
taxed -- multiple times -- in a never ending loop. Is there no
current law against this?

These any other questions need to be answered, as the explanation
given by "Bill" at Nextel's Tax Department seems too cute to be
believed.

In order to accept Bill's explanation, one MUST also accept the notion
that DOUBLE taxing the same item(s) is both REASONABLE and ACCEPTABLE
to the Nextel (and all other carriers and their customers) customer
base, Nextel, and the elected officials who dreamed and implamented
this (less noticable than others) financial assault on the public.

Yes, "Bill" returned the call specifically to us, because we reached
out to Nextel, but his explanation REALLY is/should properly be
directed at the Nextel customer base. Therefore, in the interest, of
assisting Nextel communicate with those who have a need to know, we
hereby would like to provide the public service of including the
Nextel Tax Dept. telephone number and extension to "Bill":
1-866-311-0664 x5246

Very well CLASS, is there resonable cause to take legislative and/or
legal ACTION??


Yours Truly,
The Magnificent *******, Special Counsel to the Inspector General



On Fri, 18 Jul 2003 10:58:08 -0400, The Magnificent *******
wrote:



Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.


-- snip --
  #4  
Old July 19th 03, 02:23 AM
NexRad
external usenet poster
 
Posts: n/a
Default

One MUST recall that our political leaders really DO NOT care one wink about
this whole issue. They made it! and they DO NOT HAVE TO PAY IT! We, the
people, pay it for them. Just like they DO NOT pay to S.S. They have their
own pension system, well protected by them, that we pay for as well. It's
not just Nextel pick any carrier.

Nexrad

P.S. Some how I'll be taxed for this post I'm sure...

"The Magnificent *******" wrote in message
...


Friday 18 July 2003 7:37 GMT

Just received a personal call-back from Nextel's Tax Dept. "Bill" who
did not wish to leave his last name or title on the recording, but
sounded unsure of his own explanantion none-the-less, was selected to
call me back. He proceeds to explain that "...I guess it's rather
involved, the lenghts you've gone to, but the taxes are actually
calculating correctly...".

He then continues on how the Federal-Excise Tax is higher than our
calculations because it is taxing some of the other taxes on that same
list!!!

In other words, we are being fed the line that our taxes are also
subject to tax. If, and that is IF this is as our elected officials
want it to be concerning our cell invoices, then there are additional
questions that must be asked... Here are just three:

-- WHO'S WET DREAM ON CAPITOL HILL WAS THIS TAX THE TAX BIT!!!

-- DOES/WILL IT PASS A COURT CHALLENGE, ONCE THE SUNSHINE HITS THIS
TAX THE AMERICAN PUBLIC ON THE SAME TAX TWICE, OR WILL CERTAIN PEOPLE
IN DC AND/OR RESTON, VA RUN FOR COVER

-- WHY ISN'T THIS WET DREAM TID-BIT DETAILED ON THE INVOICE(S)

-- WHY IS THE CUSTOMER NOT GIVEN OTHER WRITTEN NOTICE, THAT UNDER
FEDERAL REGS, ALL CARRIERS CAN, and DO TAX OUR TAX

Taking this issue to its logical conclusion, there is NO LIMIT on how
many times any number of these and future taxes can/will be further
taxed -- multiple times -- in a never ending loop. Is there no
current law against this?

These any other questions need to be answered, as the explanation
given by "Bill" at Nextel's Tax Department seems too cute to be
believed.

In order to accept Bill's explanation, one MUST also accept the notion
that DOUBLE taxing the same item(s) is both REASONABLE and ACCEPTABLE
to the Nextel (and all other carriers and their customers) customer
base, Nextel, and the elected officials who dreamed and implamented
this (less noticable than others) financial assault on the public.

Yes, "Bill" returned the call specifically to us, because we reached
out to Nextel, but his explanation REALLY is/should properly be
directed at the Nextel customer base. Therefore, in the interest, of
assisting Nextel communicate with those who have a need to know, we
hereby would like to provide the public service of including the
Nextel Tax Dept. telephone number and extension to "Bill":
1-866-311-0664 x5246

Very well CLASS, is there resonable cause to take legislative and/or
legal ACTION??


Yours Truly,
The Magnificent *******, Special Counsel to the Inspector General



On Fri, 18 Jul 2003 10:58:08 -0400, The Magnificent *******
wrote:



Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.


-- snip --



  #5  
Old July 19th 03, 03:01 PM
Wormwood
external usenet poster
 
Posts: n/a
Default

Dude, I hate to share this with you, but EVERY wireless carrier is doing
this. Some carriers are even INVENTING charges. Metrocall charges some
customers a 10% "Network Maintenance Fee" or some goofy term like that. It's
just a way to get more revenue.

Have you seen a Sprint PCS bill? How about a LNP admin fee? Never mind the
fact that LNP isn't a reality yet. The Nextel costs you addressed are
definitely troublesome, but small change compared to what others are raping.

Why are they doing this? Because they can. As long as congresspeople keep
cashing the PAC checks, it'll continue.

Mac

"The Magnificent *******" wrote in message
...


Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.

Under the section "Unit Taxes, Fees and Assessments", there appear
five distintive charges:

-- Federal-Excise Tax............................3.000%......$1.26
-- Federal-TRS Charge..........................0.073%......$0.03
-- Federal-Univ Serv Assessment.........1.168%......$0.49
-- State-Sales Tax...................................6.000%...... $2.49
-- Federal-Programs Cost Recovery.......................$1.55

The dollar figure of the above charges are are supposed to be based on
the calling plan you have, plus any additional monies incurred as a
result of going over and above the dollar figure of your specific
calling plan.

Working under the assumption that the aformentioned percentages are in
fact, correct, and that NO additional *hidden* charges, fees, and/or
assessments are being padded onto the bill at any time there- after, a
careful examination of Nextel Tax Department math is in order.

Note: We have never gone above our allocated minutes. We do not use
any additional Nextel services or insurance. We have never used the
phones to call outside of our home area, and we have never had nor
permitted Nextel to bill us for anything above and beyond our $39.99
calling plan. So sayeth the seven invoices that constitute the full
and complete history of our relationship with Nextel.

Based on this $39.99 calling plan that we have on our phones, our
charges appear to have a calculation *error* incorporated within them,
which has been propagated, and thus multiplied from invoice to
invoice, since the start of the contract -- in Nextel's favor of
course.

While it is possible that the error (if that is what it is), is the
fault of a programming glitch(s) within Nextel's Tax Department or a
mis-calculation on their employees' part, is yet to be revealed.



In OUR specific case:

-- 3.000% of $39.99 is $1.20 (just six cents less than what is being
charged)

-- 0.073% of $39.99 is $0.03 CORRECT

-- 1.168% of $39.99 is $0.47 (just two cents less than what is being
charged)

-- 6.000% of $39.99 is $2.40 (just nine cents less than what is being
charged)

As of this moment, we do not know if the $1.55 for the Fed-Programs
Cost Recovery is the correct amount that SHOULD be charged to begin
with.

The total amout of the above charges, accroding to Nextel is $5.82,
but should be just $5.65, a difference of only $0.17 -- on just one of
our phones.

Those of you with higher plans and additional charges for added calls
may yet discover a larger discrepency.

Assuming that this issue is not unique to our invoice, and further
assuming that Nextel's 11 million plus customers were all in the same
service area as us (being taxed at the same rates as us), and had the
same $39.99 plan (with no overages or other extras), then the picture
of what Nextel is raking in from this is rather striking:

A *VERY* conservative estamiate of Nextel's extra pocket change:

$0.17 x 11,000,000 customers with
two phones per account = $3,740,000.00

Now, let's compound this by several orders of magnitude and the fact
that many customers have more than two phones -- across Nextel's
global markets with each market having its particular taxes, fees, and
assessments. If these and other overages -- in Nextel's favor are a
constant across the globe, then a vey different picture -- very
different from just three million plus dollars starts to emerge!



A personal observation

The Enron debacle brought us the term "controlled fraud", a new
meaning pertaining to the secret aquisition and/or movement of
suspicious cash and assets via a paper symphony of astounding
proportions -- for the benefit of _______. Sometimes this "CF" is
discovered by revelations of discrepencies so small, and seemingly
unrelated, that at first glance, one would be forgiven for dismissing
it without a second thought.

Does the customer or investor benefit from "found money"? What
happens when "found money" pops up within the accounting or executive
suites?

Make no mistake, this happens all the time, in many cases, to the tune
of millions.

There is (at this time), no evidence that the 'Nextel Mis-Calculation'
is anything more than an innocent mistake.



A chat with "Nextel"

We ended up being funneled into, and communicated with one of the
customer service firms (Denver- based TeleTech) that Nextel outsources
to via IBM Computer Corp. Our complaint was heard by a *very
specific* "CSR" and his *supervisor/manager* (their specifics are
documented) at the 900 or so employee TeleTech facility on Highway 301
South in Tampa, Florida.

Both persons we spoke with were pleasent and professional, but sounded
a bit intimidated and awfully over-cautious with us. Hmmm. At our
request, and not *until* we requested it, both the CSR and his
"manager" at TeleTech have promissed to communicate with the Nextel
Tax Deparetment (in writing), and ensure that they:

1. Correct the overage(s) for this invoice

2. Correct the overage(s) for ALL prior invoices

3. Review/adjust/correct the calculation(s) and/or formula(s) that
are used for the charges in question

4. Assure us that this WILL NOT be a recurring issue


They were informed by us that any failure, on their part, to pay close
attention to item #4, could result in extreme emotional distress --
leading to who-knows-what kind of depression and health related
problems -- all steming from any lack of swift action on the part of
TeleTech/Nextel and the two individuals to whom we were speaking with.

No one knows, but the possibility exsists that these additional issues
might might have to be confronted by Nextel/TeleTech within a legal
forum(s).

We have informed them (TeleTech) that, in an effort to be of
assistance to Nextel and TeleTech, in expediting the level of
awareness for the needed remedy to this 'issue', we would be going
public with our little discovery -- with all due speed to -- among
others:

-- Our state attorney general's office
-- The Federal Communications Commission
-- The state Office of Consumer Affairs
-- The Federal Trade Commission
-- The Usenet, Web Forums and sites, as well as the IRC
-- The news media at large
-- Elected Representatives


We told them that we are glad to be of assistance, and look forward to
the day when every single one of Nextel's 11 million plus customers
can rest easier, knowing in their minds and hearts at least, that
their wireless carrier's tax department is ontop of things, and that
any and all forth-coming remedies and accomidations will be dutifully
bestowed on the Nextel customer roster as needed.

Yes... We indeed are glad to be of assistance -- mostly because we
have nothing better to do.


Regards,

The Magnificent ******* (Special Counsel to the Inspector General)




  #6  
Old July 19th 03, 04:39 PM
Avraham Schmidt
external usenet poster
 
Posts: n/a
Default

It looks like the incumbent wireline telco business practices are
starting to rub off on the wireless guys.

http://www.teletruth.org

The consumer can't win.
  #7  
Old July 19th 03, 08:48 PM
e m
external usenet poster
 
Posts: n/a
Default

i would agree with you were it is/ or may appear to be wrong but what
can u do?!?!?! honestly ok.. take legal action... waste your time and
money and get your 5 dollars of taxes that is owed to you... you taken
legal action for the whole US or just for you... we all know these fees
and we all know the hidden charges but what can u do.... wireless
service is NOT a neccessity it is a luxury it is your CHOICE to have
it have u checked your electricity bill or water bill too and thier
taxes.... bet you they are :incorrect: too... put it to you this way..
sue the govt because gas prices went up.. what happened did you stop
buying gas..?!??! do you really get 1 gallen per that dollar amount...
no.. did the fat people win when they tried to sue mcdonalds for ****
in the fries... it is your choice to have wireless and it is your
choice to go to mcdonalds right.. nuff said








The Magnificent ******* wrote in article
:


Nextel wrongly collecting undocumented millions from customers


17 July 2003:

We begin inquisitivly examining our current Nextel invoice, in much
the same manner that a chimp examines a banana from all sides --
before peeling and chomping down on it, just because we have nothing
better to do.

It is discovered that there is a dirty little secret embedded within
this and all of our prior invoices since January 2003, when we began
our contract with Nextel.

Under the section "Unit Taxes, Fees and Assessments", there appear
five distintive charges:

-- Federal-Excise Tax............................3.000%......$1.26
-- Federal-TRS Charge..........................0.073%......$0.03
-- Federal-Univ Serv Assessment.........1.168%......$0.49
-- State-Sales Tax...................................6.000%...... $2.49
-- Federal-Programs Cost Recovery.......................$1.55

The dollar figure of the above charges are are supposed to be based on
the calling plan you have, plus any additional monies incurred as a
result of going over and above the dollar figure of your specific
calling plan.

Working under the assumption that the aformentioned percentages are in
fact, correct, and that NO additional *hidden* charges, fees, and/or
assessments are being padded onto the bill at any time there- after, a
careful examination of Nextel Tax Department math is in order.

Note: We have never gone above our allocated minutes. We do not use
any additional Nextel services or insurance. We have never used the
phones to call outside of our home area, and we have never had nor
permitted Nextel to bill us for anything above and beyond our $39.99
calling plan. So sayeth the seven invoices that constitute the full
and complete history of our relationship with Nextel.

Based on this $39.99 calling plan that we have on our phones, our
charges appear to have a calculation *error* incorporated within them,
which has been propagated, and thus multiplied from invoice to
invoice, since the start of the contract -- in Nextel's favor of
course.

While it is possible that the error (if that is what it is), is the
fault of a programming glitch(s) within Nextel's Tax Department or a
mis-calculation on their employees' part, is yet to be revealed.



In OUR specific case:

-- 3.000% of $39.99 is $1.20 (just six cents less than what is being
charged)

-- 0.073% of $39.99 is $0.03 CORRECT

-- 1.168% of $39.99 is $0.47 (just two cents less than what is being
charged)

-- 6.000% of $39.99 is $2.40 (just nine cents less than what is being
charged)

As of this moment, we do not know if the $1.55 for the Fed-Programs
Cost Recovery is the correct amount that SHOULD be charged to begin
with.

The total amout of the above charges, accroding to Nextel is $5.82,
but should be just $5.65, a difference of only $0.17 -- on just one of
our phones.

Those of you with higher plans and additional charges for added calls
may yet discover a larger discrepency.

Assuming that this issue is not unique to our invoice, and further
assuming that Nextel's 11 million plus customers were all in the same
service area as us (being taxed at the same rates as us), and had the
same $39.99 plan (with no overages or other extras), then the picture
of what Nextel is raking in from this is rather striking:

A *VERY* conservative estamiate of Nextel's extra pocket change:

$0.17 x 11,000,000 customers with
two phones per account = $3,740,000.00

Now, let's compound this by several orders of magnitude and the fact
that many customers have more than two phones -- across Nextel's
global markets with each market having its particular taxes, fees, and
assessments. If these and other overages -- in Nextel's favor are a
constant across the globe, then a vey different picture -- very
different from just three million plus dollars starts to emerge!



A personal observation

The Enron debacle brought us the term "controlled fraud", a new
meaning pertaining to the secret aquisition and/or movement of
suspicious cash and assets via a paper symphony of astounding
proportions -- for the benefit of _______. Sometimes this "CF" is
discovered by revelations of discrepencies so small, and seemingly
unrelated, that at first glance, one would be forgiven for dismissing
it without a second thought.

Does the customer or investor benefit from "found money"? What
happens when "found money" pops up within the accounting or executive
suites?

Make no mistake, this happens all the time, in many cases, to the tune
of millions.

There is (at this time), no evidence that the 'Nextel Mis-Calculation'
is anything more than an innocent mistake.



A chat with "Nextel"

We ended up being funneled into, and communicated with one of the
customer service firms (Denver- based TeleTech) that Nextel outsources
to via IBM Computer Corp. Our complaint was heard by a *very
specific* "CSR" and his *supervisor/manager* (their specifics are
documented) at the 900 or so employee TeleTech facility on Highway 301
South in Tampa, Florida.

Both persons we spoke with were pleasent and professional, but sounded
a bit intimidated and awfully over-cautious with us. Hmmm. At our
request, and not *until* we requested it, both the CSR and his
"manager" at TeleTech have promissed to communicate with the Nextel
Tax Deparetment (in writing), and ensure that they:

1. Correct the overage(s) for this invoice

2. Correct the overage(s) for ALL prior invoices

3. Review/adjust/correct the calculation(s) and/or formula(s) that
are used for the charges in question

4. Assure us that this WILL NOT be a recurring issue


They were informed by us that any failure, on their part, to pay close
attention to item #4, could result in extreme emotional distress --
leading to who-knows-what kind of depression and health related
problems -- all steming from any lack of swift action on the part of
TeleTech/Nextel and the two individuals to whom we were speaking with.

No one knows, but the possibility exsists that these additional issues
might might have to be confronted by Nextel/TeleTech within a legal
forum(s).

We have informed them (TeleTech) that, in an effort to be of
assistance to Nextel and TeleTech, in expediting the level of
awareness for the needed remedy to this 'issue', we would be going
public with our little discovery -- with all due speed to -- among
others:

-- Our state attorney general's office
-- The Federal Communications Commission
-- The state Office of Consumer Affairs
-- The Federal Trade Commission
-- The Usenet, Web Forums and sites, as well as the IRC
-- The news media at large
-- Elected Representatives


We told them that we are glad to be of assistance, and look forward to
the day when every single one of Nextel's 11 million plus customers
can rest easier, knowing in their minds and hearts at least, that
their wireless carrier's tax department is ontop of things, and that
any and all forth-coming remedies and accomidations will be dutifully
bestowed on the Nextel customer roster as needed.

Yes... We indeed are glad to be of assistance -- mostly because we
have nothing better to do.


Regards,

The Magnificent ******* (Special Counsel to the Inspector General)



[posted via phonescoop.com - free web access to the alt.cellular groups]
  #8  
Old July 20th 03, 12:35 AM
Hopper
external usenet poster
 
Posts: n/a
Default

X-No-Archive:yes

"e m" wrote in message
...
i would agree with you were it is/ or may appear to be wrong but what
can u do?!?!?! honestly ok.. take legal action... waste your time and
money and get your 5 dollars of taxes that is owed to you... you taken
legal action for the whole US or just for you... we all know these fees
and we all know the hidden charges but what can u do.... wireless
service is NOT a neccessity it is a luxury it is your CHOICE to have
it have u checked your electricity bill or water bill too and thier
taxes.... bet you they are :incorrect: too... put it to you this way..
sue the govt because gas prices went up.. what happened did you stop
buying gas..?!??! do you really get 1 gallen per that dollar amount...
no.. did the fat people win when they tried to sue mcdonalds for ****
in the fries... it is your choice to have wireless and it is your
choice to go to mcdonalds right.. nuff said


Nice way to pollute the issue with nothing related to it. Help me out: I
missed the part where he talks about Nextel dropping the fat kid into a well
of gasoline at McDonalds. Or are you just talking out your ass in a Michael
Savage-esque rant?



  #10  
Old July 20th 03, 09:25 PM
NexRad
external usenet poster
 
Posts: n/a
Default

I stand corrected, thanks.

"gopi" wrote in message
om...
"NexRad" wrote in message

...
people, pay it for them. Just like they DO NOT pay to S.S. They have

their

Incorrect. Members of congress pay into social security.

http://www.c-span.org/questions/weekly68.htm

http://www.snopes.com/inboxer/outrage/pensions.htm

Now, whether they _care_ about it or not is an entirely different
question. I just wanted to correct the common misconception that they
don't pay S.S.



 




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