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Credit Inquiry by Cingular Wireless



 
 
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  #1  
Old May 30th 04, 06:57 AM
Sharon Needles
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Default Credit Inquiry by Cingular Wireless

I worked in the wireless industry for just over 4 years for
SunCom/AT&T Wireless before I left the company in February of this
year.

My girlfriend at the time had a phone through AT&T WS for roughly 4
years, before SunCom was bought out. She later added her mom to her
account as they shared the family plan, which allowed for free M2M at
that time (her mom was added while it was still SunCom as well). Time
went on, service became unbearable, so she cancelled her main line,
but left the secondary line (her mom) active.

I, am employee of AT&T Wireless, decided I had enough of the service
and activated service for my girlfriend (now my wife) and myself with
Nextel. We have had our service with Nextel for just over a year and
are happy with our decision.

Her mom, recently de-activated her phone, which was still under my
wife's account. AT&T Wireless did have to get permission from my wife
to close the account. All is fine there.

Her mom, then ported her number over to Cingular. Cingular, when
taking in the port, must have acquired my wife's SSN and ran her
credit. They also ran her mom's credit (as well they should) since
the account was going to be in her name. Her mom, nor did my wife
NEVER authorized Cingular to run my wife's credit and we are rather
upset about their unauthorized viewing of her credit history. Can
anyone tell me WHY Cingular had to run my wife's credit, since she
does not have account with Cingular? And why weren't we informed?

What is my next recourse of action? I've never had a situation like
this one before, but I sure don't want to have this happen again.
Issuing a fraud alet on my wife's SSN is a possibility, but is
Cingular liable for anything here?

Please help.

Sharon Needles (of course, not my real name)



  #2  
Old May 30th 04, 11:12 PM
MD
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Default

"Sharon Needles" wrote:

[snipped the part of the story that isn't germaine to the question]


Her mom, then ported her number over to Cingular. Cingular, when
taking in the port, must have acquired my wife's SSN and ran her
credit. They also ran her mom's credit (as well they should) since
the account was going to be in her name. Her mom, nor did my wife
NEVER authorized Cingular to run my wife's credit and we are rather
upset about their unauthorized viewing of her credit history. Can
anyone tell me WHY Cingular had to run my wife's credit, since she
does not have account with Cingular? And why weren't we informed?

What is my next recourse of action? I've never had a situation like
this one before, but I sure don't want to have this happen again.
Issuing a fraud alet on my wife's SSN is a possibility, but is
Cingular liable for anything here?


How exactly could Cingular have run credit without your mother willingly
providing your wife's SSN to them? Maybe her credit isn't so good and she
provided your wife's SSN number fradulently. The vast majority of credit
fraud is committed by someone that is related to (or is well acquainted
with) the victim. Let's hope that's not the case , but it sounds fishy to
me.

A potential creditor wouldn't need a second SSN if the first one came out
clean.

---
MD


  #3  
Old May 31st 04, 12:05 AM
Sharon Needles
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Default

Her mom, who never authorized Cingular to run her daughter's credit
(which she can't legally do anyway), has better a credit score than
her daughter (my wife) as she is in the 800 range, while my wife's
Equifax score is 766. Credit is not issue. We're very protective of
our credit history and that's why we are concerned that Cingular ran
my wife's credit, even though she has NEVER stepped foot into a
Cingular store, kiosk, third-party retailer or visited their website.

They obtain my wife's information from ATTWS and ran her credit
without her permission and we were NEVER notified until we pulled my
wife's credit yesterday when we went to purchase a vehicle.

What would you do?

Thanks for the reply,

SN

On Sun, 30 May 2004 21:12:19 GMT, "MD" wrote:

"Sharon Needles" wrote:

[snipped the part of the story that isn't germaine to the question]


Her mom, then ported her number over to Cingular. Cingular, when
taking in the port, must have acquired my wife's SSN and ran her
credit. They also ran her mom's credit (as well they should) since
the account was going to be in her name. Her mom, nor did my wife
NEVER authorized Cingular to run my wife's credit and we are rather
upset about their unauthorized viewing of her credit history. Can
anyone tell me WHY Cingular had to run my wife's credit, since she
does not have account with Cingular? And why weren't we informed?

What is my next recourse of action? I've never had a situation like
this one before, but I sure don't want to have this happen again.
Issuing a fraud alet on my wife's SSN is a possibility, but is
Cingular liable for anything here?


How exactly could Cingular have run credit without your mother willingly
providing your wife's SSN to them? Maybe her credit isn't so good and she
provided your wife's SSN number fradulently. The vast majority of credit
fraud is committed by someone that is related to (or is well acquainted
with) the victim. Let's hope that's not the case , but it sounds fishy to
me.

A potential creditor wouldn't need a second SSN if the first one came out
clean.

---
MD


  #4  
Old May 31st 04, 02:31 PM
John S.
external usenet poster
 
Posts: n/a
Default

What would you do?

First I would forget about it.

Then get on with my life.

The two above actions would be prudent because there is no recourse. ANY retail
company can run a credit report on ANY person that they get a SSN for unless
that person has previously told the company that they can't.

--
John S.
e-mail responses to - john at kiana dot net
  #5  
Old May 31st 04, 03:03 PM
RWEmerson
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Posts: n/a
Default


"John S." wrote in message
...
What would you do?


First I would forget about it.

Then get on with my life.

The two above actions would be prudent because there is no recourse. ANY

retail
company can run a credit report on ANY person that they get a SSN for

unless
that person has previously told the company that they can't.

--
John S.


John is exactly on point. If you've ever checked your own credit report,
you'll likely find that it has been checked, in some cases repeatedly, by
various entitiies, particular credit card companies wanting to find new
customers to mail unsolicited applications to. They don't need, and don't
request, your permission to do so.


  #6  
Old May 31st 04, 05:39 PM
Tee Box
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Posts: n/a
Default

First, companies can only request a credit report when they have a valid
reason to do so.
Second, if you have an account with any company, they can and do run
periodic checks on you.
Third, the inquires that you see from credit card companies are not specific
to your SSN. They are generated in bulk based upon criteria set by the
requestor. They didn't use your SSN to access it. That's what generates
the mail you get for new cards.
Fourth, you can request that credit bureaus not include you in those
marketing searches and/or no requests without your specific permission.
Fifth, as someone else said, get over it.

"RWEmerson" wrote in message
...

"John S." wrote in message
...
What would you do?


First I would forget about it.

Then get on with my life.

The two above actions would be prudent because there is no recourse. ANY

retail
company can run a credit report on ANY person that they get a SSN for

unless
that person has previously told the company that they can't.

--
John S.


John is exactly on point. If you've ever checked your own credit report,
you'll likely find that it has been checked, in some cases repeatedly, by
various entitiies, particular credit card companies wanting to find new
customers to mail unsolicited applications to. They don't need, and don't
request, your permission to do so.




  #7  
Old May 31st 04, 06:02 PM
Sharon Needles
external usenet poster
 
Posts: n/a
Default

Not true. Unless you specifically give a credit card company
permission, they cannot pull your credit report.

Credit card companies DO send out pre-approvals based upon your credit
history, but always note, it is subject to change until a credit
report is actually ran for that particular company.

They can look all they want as it does NOT put an inquiry on your
report. The only time it will put an inquiry on your report is when
you give them permission to do so.

SN



On Mon, 31 May 2004 07:03:48 -0600, "RWEmerson"
wrote:


"John S." wrote in message
...
What would you do?


First I would forget about it.

Then get on with my life.

The two above actions would be prudent because there is no recourse. ANY

retail
company can run a credit report on ANY person that they get a SSN for

unless
that person has previously told the company that they can't.

--
John S.


John is exactly on point. If you've ever checked your own credit report,
you'll likely find that it has been checked, in some cases repeatedly, by
various entitiies, particular credit card companies wanting to find new
customers to mail unsolicited applications to. They don't need, and don't
request, your permission to do so.


  #8  
Old May 31st 04, 06:00 PM
Sharon Needles
external usenet poster
 
Posts: n/a
Default

You have missed the point. My wife did NOT authorize anyone from
Cingular to pull her credit report. My wife's mother did NOT
authorize anyone from Cingular to pull her daughter's credit report.
They did it on their own. They got the SSN from the port request from
ATTWS and ran her credit without her consent.

What don't you understand about this? I have made myself very clear.
Do you work for Cingular?

Consumers do have rights. The Fair Credit Reporting Act was created
for disputes just like this.

SN



On 31 May 2004 12:31:50 GMT, pamfree (John S.)
wrote:

What would you do?


First I would forget about it.

Then get on with my life.

The two above actions would be prudent because there is no recourse. ANY retail
company can run a credit report on ANY person that they get a SSN for unless
that person has previously told the company that they can't.


  #9  
Old May 31st 04, 11:03 PM
Scott Stephenson
external usenet poster
 
Posts: n/a
Default


"Sharon Needles" wrote in message
...
You have missed the point. My wife did NOT authorize anyone from
Cingular to pull her credit report. My wife's mother did NOT
authorize anyone from Cingular to pull her daughter's credit report.
They did it on their own. They got the SSN from the port request from
ATTWS and ran her credit without her consent.

What don't you understand about this? I have made myself very clear.
Do you work for Cingular?

Consumers do have rights. The Fair Credit Reporting Act was created
for disputes just like this.


Actually, the FCRA was enacted to give consumers a path of action if there
were errors on their credit report, and to prevent false information from
hitting your credit report (among other things not related to the report).
Your credit report is accurate- Cingular did the credit check. There is
nothing to dispute. The phone number that was being ported was associated
with your wife's credit (prior to the port). By allowing someone to port
that number, you have given permission for the companies to perform whatever
business practices they have in effect to port a number. If running the
credit report of the person responsible for the number is a part of that
business process, they are within their rights to do so. The only person
you would have a beef with is the person who initiated the porting process,
because it appears that they set a course of action into motion that is
unacceptable to you.


  #10  
Old June 2nd 04, 08:25 AM
Todd Allcock
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Posts: n/a
Default

Sharon Needles wrote in message
. ..

My mother-inlaw did NOT give the Cingular representative my wife's
SSN. No one from Cingular even contacted us to get an authorization
approval.


Then how did your mother-in-law get the number ported? Unless I'm
gravely mistaken, only the "owner" of the number can port it. You
said your mother-in-law "deactivated" the AT&T phone THEN ported to
Cingular. I think you're misunderstanding the situation- you can't
port after you cancel service. The porting process cancels the
service for you. If you cancel first, your number is "lost" and can't
be ported anywhere.

My wild guess is that something like this happened- your Mother-in-law
goes to Cingular to port. Cingular says "but Mrs. Mother-in-law, this
isn't your account, it's your daughter's..." M-i-l gives copy of
daughter's bill to Cingular, Cingular gets vocal permission from your
wife to port (the permission to close the AT&T account that you
mentioned), ported your wife's AT&T account to Cingular (resulting in
the credit check you're complaining about) THEN, transferred the
contract from daughter's name to mother's, which is the only way I can
think of to accomplish this particular port.

So, frankly, instead of bashing Cingular for an "unauthorized" credit
inquiry, you should probably commend them for their creativity, since
they did the near-impossible- they ported your wife's number to her
mother!

Are you sure your wife didn't just misunderstand what she was giving
permission for?

Cingular obtained my wife's SSN from ATTWS during the port from ATTWS
to Cingular.


I don't think so. If I understand the porting proceedure, AT&T has no
direct contact with Cingular. After Cingular activates service, AT&T
is electronically notified by a third-party company (who handles the
porting requests) to cancel the prior service. Cingular gets no
information from AT&T, and AT&T gets none from Cingular (except the
electronic equivalent of "Sorry suckers, you lost another one. Cancel
this customer's service...") All information is supplied by the
consumer doing the port. The SSN, if obtained by Cingular, HAD to
come from your wife or her mother.

They then took it upon themselves to pull the credit
report of my wife.


If my theory is correct, they had to actually activate service in your
wife's name as well, even if only for a minute, prior to transferring
it into her mother's. They got permission to do THAT from someone-
perhaps from her mother (which would also be improper, but IMHO far
more "forgivable".)

As much as you're complaining about this credit inquiry, imagine how
much you'd be complaining if people could port _other_ people's
numbers! Maybe I like your number so much I'll just port it in my
name to Cingular... ;-) Seriously- por ing can't be done by anyone
but the number's "owner", which in this case is your wife.

I am not barking up an empty tree.


Perhaps not, but I think you're missing a piece of this puzzle that
either your wife or her mother misunderstood or doesn't remember.

Regardless, (I almost wrote "irregardless" just to get a rise out of
John S.!), say Cingular "accidentally" ran the report. What are your
damages? If Cingular removes the inquiry, you are "safe" from any
credit harm.

Have you read the Fair Credit Reporting Act? Consumers do have
rights.


Yes, and companies sometimes make mistakes. No harm, no foul. If a
cell company had to run my credit to straighten out a problem with MY
mother's account I'd find that FAR less objectionable than any one of
the dozens of "routine" inquiries on my report for the "pre-approved"
credit card solicitations I receive daily in the mail.

Are you POSITIVE it was AT&T and not Cingular who spoke to your wife?
Again, if AT&T closed the account, there could be no port to Cingular
(or anyone else), and then the whole story doesn't make any sense.
Somebody's remembering the events incorrectly here, I'd wager...

Good luck.




 




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